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Healthcare Call Center Representative

2 months ago

Rancho Mirage, California, United States Eisenhower Health Full time
Job Summary

We are seeking a skilled Call Center Representative to join our team at Eisenhower Health. As a key member of our patient access team, you will be responsible for providing exceptional customer service and ensuring seamless communication between patients, physicians, and our clinical staff.

Key Responsibilities
  • Answering Calls: Respond to incoming calls in a timely and professional manner, establishing a positive first impression with patients and physicians.
  • Call Disposition: Determine the best course of action for each call, forwarding or resolving as needed.
  • Communication: Collaborate with clinical staff to address concerns or questions, and communicate with patients to provide information and guidance.
  • Scheduling: Schedule appointments for new and return patients, reschedule as needed, and maintain accurate patient demographic information.
  • Documentation: Accurately document calls and interactions in our electronic health record (EHR) system.
Requirements
  • Education: High School Diploma or GED Equivalent (required for hires after July 19, 2021); Medical Career Courses (preferred).
  • Experience: Medical Office or Surgery Scheduling Experience; Good EMR experience (preferred).
What We Offer

As a Call Center Representative at Eisenhower Health, you will have the opportunity to work in a dynamic and patient-centered environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.