Call Center Representative
4 days ago
We are seeking a skilled Call Center Representative to join our team at Pacific ExecSearch. This is a contract-to-hire opportunity with a collaborative work atmosphere and generous employee benefits. The successful candidate will be responsible for making outbound calls to medical providers regarding medical records. The ideal candidate will have two years of customer service, clerical, or call center experience, excellent customer service skills, and a professional phone demeanor.
Responsibilities:
- Identify cases that require follow-up or management assistance to obtain medical records.
- Make outbound calls to hospitals for medical record retrieval as assigned.
- Meet the minimum daily outbound phone call requirement of 60 Prepay/30 Post pay calls.
- Document call dialogue in the system as described in the policy and procedure.
- Print and fax documents to facilities as requested.
- Communicate with medical records staff at hospitals for outstanding medical records.
- Respond to incoming phone calls from providers.
- Assist other departments as needed.
Qualifications:
- High school diploma or equivalent is required.
- Two years of clerical experience.
- Excellent customer service skills.
- Ability to follow directions completely and independently.
- Working knowledge of Health Insurance Portability and Accountability Act (HIPAA).
- Strong organizational skills and ability to manage multiple projects.
About Us
Pacific ExecSearch is a leading recruitment agency dedicated to providing top talent to our clients. We are committed to delivering exceptional service and building long-term relationships with our candidates and clients.
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