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Personal Banker/Teller-Floating Specialist

2 months ago

Chelsea, Alabama, United States Renasant Full time
Job Summary

We are seeking a highly motivated and customer-focused Personal Banker/Teller-Floating Specialist to join our team at Renasant Bank. As a key member of our branch team, you will be responsible for delivering exceptional customer service and sales results while maintaining operational excellence.

Key Responsibilities
  • Customer Service: Provide best-in-class customer service by engaging with existing and prospective customers to determine and meet their financial needs.
  • Sales Execution: Achieve consistent and balanced personal sales and service performance by developing new and existing relationships utilizing the customer engagement model.
  • Operational Excellence: Execute and role model the Renasant service standards in every customer and teammate interaction, and maintain effective partnerships with other lines of businesses to drive more effective and profitable customer relationships.
Requirements
  • Education: High school diploma or equivalent required, college education preferred.
  • Experience: Minimum of 1 year related customer experience and sales experience required.
  • Skills: Strong dedication and motivation to achieving sales, service, and operational results and exceeding expectations, ability to produce individual and team sales and customer experience results, and ability to remain focused on customer financial needs and acts with the customers priorities in mind.
Preferred Qualifications
  • Senior Personal Bankers: Minimum of 2 years of successful personal sales experience, ability to handle complex transactions with limited supervision, operational strength with limited exceptions, and proficient in all aspects of bank products and solutions, including IRA's and complex business accounts.
  • Licensed Personal Bankers: Current State insurance license, ability to meet licensing requirements as established by the Bank's broker/dealer, if applicable, and maintain current knowledge of some non-FDIC insured solutions, including annuities and life insurance.
Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The Bank's professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times.