Assistant Retail Operations Manager

2 weeks ago


Dallas, Texas, United States Total Wine Full time

Assistant Retail Operations Manager - Join our dynamic team at Total Wine & More, where you will enhance our brand by providing exceptional service and showcasing a diverse selection of wine, beer, and spirits to our valued customers.

In this role, you will collaborate with the Store Manager to cultivate a thriving sales and service culture, aimed at expanding our customer base and optimizing profitability.

Your Responsibilities:

  • Enhance customer engagement and brand loyalty by building strong community relationships.
  • Foster a sales-driven atmosphere through effective team member development.
  • Encourage innovative thinking and a willingness to take calculated risks.
  • Participate in product knowledge training and apply insights through team coaching.
  • Oversee daily operations and ensure merchandising aligns with company standards.
  • Manage staffing needs and ensure team member training meets operational requirements.
  • Maintain inventory levels, oversee product ordering, and manage vendor relationships.
  • Engage in performance management processes, including regular reviews and career development discussions.

Qualifications:

  • Must be at least 21 years old.
  • Minimum of 2 years in retail sales, customer service, or hospitality management, ideally in a large retail environment.
  • Proven experience in leading and motivating a sales-oriented team.
  • Demonstrated ability to develop team member performance through coaching.
  • Flexible availability to meet business needs.
  • Associate's Degree or equivalent work experience; a Bachelor's Degree in Business Administration or a related field is preferred.
  • Strong collaboration skills and a team-oriented mindset.

Physical Requirements:

  • Ability to walk, bend, and stand for extended periods (8-10 hours daily).
  • Capability to climb ladders and lift up to 50 lbs. repeatedly.

What We Offer:

  • Paid Time Off (PTO)
  • Disability and life insurance coverage
  • Paid parental leave
  • Critical illness and accident insurance
  • Discounted home and auto insurance
  • College tuition assistance
  • Career development opportunities and industry education
  • Consumer classes
  • And more

At Total Wine & More, we pride ourselves on being the largest independent retailer of fine wine, beer, and spirits in the country, with a commitment to growth and excellence. Our strength lies in our people, and we are dedicated to training and career advancement in an environment that values innovation and teamwork.

Equal Opportunity Employer: Total Wine & More is an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on any characteristic protected by applicable law.

Join us in creating a vibrant and knowledgeable retail experience



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