Hotel Guest Services Specialist
3 weeks ago
At Hyatt House Pleasant Hill, we're committed to delivering exceptional guest experiences. As a Hotel Guest Services Specialist, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.
About the Role:You'll be responsible for greeting guests, handling check-in and check-out processes, and resolving any issues that may arise during their stay. Your excellent communication skills and attention to detail will enable you to provide personalized support to each guest, making them feel valued and cared for.
We offer a competitive salary of $21 hourly, which translates to an estimated annual income of $43,520 based on a 40-hour workweek. In addition to your base pay, you may also receive benefits such as pool access and an omelet bar breakfast.
To excel in this role, you'll need strong organizational skills, a positive attitude, and the ability to work effectively in a fast-paced environment. Previous experience in the hospitality industry is preferred but not required. If you're a motivated individual with a passion for delivering exceptional guest experiences, we encourage you to apply.
Responsibilities:
- Greet guests and handle check-in and check-out processes
- Resolve any issues that may arise during a guest's stay
- Provide personalized support to each guest
- Maintain accurate records of guest stay information
Requirements:
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Familiarity with Microsoft Office and reservation management systems
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