JDE Manufacturing Techno-Functional Consultant
6 days ago
Location: Franklin lakes, NJ-Onsite
Duration: 6+ months - Contract
Estimated Salary: $80,000 - $120,000 per annum (dependent on experience and qualifications)
Overview:
This is a unique opportunity to join VDart as a Senior ERP Specialist, providing in-depth technical support for the company's manufacturing operations. As a subject matter expert in JDE EnterpriseOne, you will be responsible for troubleshooting and resolving complex issues, working closely with the development and CNC Admin support teams.
Responsibilities:
Application testing for all system changes and projects.
Knowledge transfer and other support-related activities.
Second-level support for resolution of service requests.
Second-level support for resolution of system defects.
Key involvement in the resolution of high-severity user issues and system defects.
Review and approve root cause analysis, workarounds, and support documentation prepared by Support analysts.
Provide guidance and expertise to Support analysts in resolving very complex issues.
Interact with Business users throughout the lifecycle of the support call from initiation till closure.
Resolving all JDE level 2 Application Support calls logged through the Help desk.
Regular interaction with JDE development and CNC Admin support teams to involve them in resolving issues.
Own the support tickets pertaining to their respective Modules till closure.
Provide on-call support after business hours for high-severity issues.
Experience in working on JDE projects with onsite-offshore models for Application Development and support.
To monitor occurrences of new software releases, support packs, and kernel upgrades and how these affect the application and users.
To perform troubleshooting at the ERP and database levels.
To train and transfer knowledge to team members.
To administer ERP in production environments.
To manage database optimization, backup, and recovery.
Required Skills and Qualifications:
JDE, Manufacturing, MFG PRO, SFM, PDM, CNC Admin
Key Skills:
JDE, Manufacturing, MFG PRO, SFM, PDM, CNC Admin
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