IT Support and Field Service Professional
5 days ago
Kishmish, Inc is a Managed IT Service Provider based in Syracuse, NY. We specialize in delivering exceptional support and solutions to our clients. We are looking for a skilled IT Support and Field Service Professional to join our team.
Key Responsibilities:
- Provide first-level technical support to end-users through various channels.
- Assist in the installation, configuration, and maintenance of software applications and systems.
- Provide basic hardware support, including setting up workstations and troubleshooting hardware failures.
- Maintain accurate records of support requests, resolutions, and system changes.
Required Skills and Qualifications:
- Familiarity with Microsoft desktops and server platforms, Microsoft Office Suites, Office 365 environments, backup and endpoint protection, line of business applications, network routing, switching, firewall, and various network protocols.
- Strong problem-solving skills and the ability to think critically and analytically to provide effective solutions.
- Able to work effectively as part of a team and collaborate with colleagues.
Salary and Benefits:$65,000 - $85,000 per year, depending on experience, plus benefits including health insurance, 401(k) plan, dental, life, and vision insurance, paid time off, holidays, flex time, and professional development opportunities.
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