Technical Support Specialist
7 days ago
About the Job
We are seeking a skilled Technical Support Specialist to join our team at Kishmish, Inc. in Syracuse, NY. As an IT Field Service Professional, you will be responsible for providing exceptional technical support and maintenance services to our clients.
Job Summary
The successful candidate will possess excellent problem-solving skills, strong communication abilities, and a willingness to learn and adapt to new technologies. They will work collaboratively with our IT team to resolve complex technical issues and provide top-notch support to our clients.
Key Responsibilities
- User and Field Support: Provide first-level technical support to end-users through various channels, including phone, email/ticketing system, and in-person.
- Software Installation: Assist in the installation, configuration, and maintenance of software applications and systems.
- Hardware Support: Provide basic hardware support, including setting up workstations, troubleshooting hardware failures, and coordinating repairs.
- Collaboration: Collaborate with other IT team members to escalate and resolve complex technical issues.
- Documentation: Maintain accurate records of support requests, resolutions, and system changes to facilitate knowledge sharing and improve support processes.
- Training: Conduct basic training sessions to empower end-users with the knowledge to resolve common technical issues independently.
Required Skills and Qualifications
- Technical Knowledge: Familiarity with Microsoft desktops and server platforms, Microsoft Office Suites, Office 365 environments, backup and endpoint protection, line of business applications, network routing, switching, firewall, and various network protocols.
- Adaptability: Willingness to learn and adapt to new technologies and challenges.
- Communication Skills: Strong written and verbal communication skills.
- Problem-Solving and Analytical Skills: Demonstrated ability to identify, analyze, and resolve complex technical issues efficiently.
- Self-Motivated: A mature self-starter capable of working independently.
- Team Player: Ability to work effectively as part of a team and collaborate with colleagues.
- Customer-Centric: A focus on customer satisfaction and providing outstanding service.
Benefits
- Competitive Salary: $60,000 - $80,000 per year, depending on experience.
- Health Insurance: Employer premium contribution.
- 401(k) Plan: With company contribution.
- Dental, Life, and Vision Insurance: Available.
- Paid Time Off \\ Holidays: Yes.
- Flex Time and Work from Home: When possible.
- Professional Development Opportunities: Available.
- Friendly and Collaborative Work Environment: Our office in Syracuse, NY.
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