Student Assistant

1 week ago


Fresno, California, United States University Enterprises Full time
About the Role

We are seeking a highly motivated and detail-oriented Student Assistant to join our Information Technology Department. As a Student Assistant, you will play a critical role in providing technical support to our users, assisting with hardware and software issues, and collaborating with team members to ensure seamless operations.

Responsibilities
  • Provide technical assistance to users via phone, email, and in-person support
  • Identify, research, and resolve technical problems in a timely manner
  • Document and track issues with a focus on timely resolution
  • Collaborate with team members to ensure effective communication and problem-solving
Requirements
  • Must be a college student attending classes during the regular term at an accredited college or university
  • Must be enrolled in at least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students
  • Must have the ability to maintain confidentiality and exercise critical thinking
  • Must be punctual and exercise good judgment
Preferred Qualifications
  • Previous experience in an information technology role with excellent customer service skills
Working Conditions

Work is performed in a hybrid environment, and students will be required to work according to the current UEI remote workplace policy and sign a UEI telework agreement.

How to Apply

Please complete all fields of the employment application, including your educational history and employment history. In addition to your resume, please upload the following documents: a list of your available work days and times during a standard Monday-Friday work week.


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