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Student Assistant

2 months ago

Fresno, California, United States University Enterprises Full time
Job Title: Student Assistant - IT Support

University Enterprises is seeking a Student Assistant to provide technical support to users in the Information Technology Department. The ideal candidate will have excellent customer service skills and be able to maintain confidentiality at all times.

Responsibilities:
  • Answer phone calls and emails regarding technical assistance requests
  • Perform desk-side and onsite support
  • Identify, research, and resolve technical problems
  • Provide end-user support for business applications
  • Document, track, and monitor all problems with a timely resolution
Requirements:
  • Must be a college student attending classes during the regular term at one of the accredited colleges or universities on our affiliation list
  • Must be enrolled in at least six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students
  • Must have the ability to maintain confidentiality at all times
  • Must have the ability to exercise critical thinking
  • Must maintain a professional attitude
  • Must be punctual and exercise good judgment
Preferred Qualifications:
  • Previous experience in an information technology role with excellent customer service skills
Working Conditions:

Work is performed in a hybrid environment. Students will be required to work according to the current UEI remote workplace policy and sign a UEI telework agreement.

How to Apply:

Please complete all fields of the employment application. Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application and a resume. In addition to your resume, please upload the following documents:

  • Include days and time(s) available for employment during a standard Monday - Friday work week