CyberArk Support Specialist

6 days ago

Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary:

We are seeking a CyberArk Support Specialist to fill a key role in our organization. This position focuses on providing essential credential management for Part B of our CyberArk system and assisting users with various tasks.

Key Responsibilities:

  • User Query Management: Handle and resolve user queries related to CyberArk, providing timely and accurate support.
  • Credential Assistance: Assist users in obtaining credentials for access to various systems and applications as per Part B requirements.
  • Verification: Thoroughly verify the details of proposed changes before implementation to ensure accuracy and compliance.
  • Shift Operations: Work in a shift-based environment, including graveyard shifts, to provide 24/7 support. Perform shift handovers and ensure continuity of operations.
  • Report Generation: Generate and maintain various reports related to CyberArk activities and incidents.
  • Shift Work Log: Prepare and update shift work logs, documenting key activities, issues, and resolutions.
  • Mandatory Tasks: Assist with routine and administrative tasks as needed to support overall operations.
  • Security Policies: Adhere to and enforce security policies and procedures as governed by the organization.
  • Learning and Development: Continuously update knowledge of CyberArk and related technologies. Willingness to learn new skills and adapt to evolving requirements.

Qualifications:

Experience:

  • Minimum of 1-2 years of experience with CyberArk, including handling user queries and managing credentials.
  • Proven experience in managing change management processes and verifying change details.

Technical Skills:

  • Familiarity with CyberArk PAM (Privileged Access Management) solutions.

Soft Skills:

  • Strong problem-solving abilities and attention to detail.
  • Excellent communication skills and the ability to work effectively in a team.
  • Ability to work under pressure and handle multiple tasks simultaneously.

Shift Flexibility: Must be available to work in shifts, including graveyard shifts, and provide 24/7 support as required.

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