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Guest Services Associate

2 months ago

Galena, Illinois, United States Wyndham Destinations Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Services Associate to join our team at Wyndham Destinations. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our resort guests feel welcome and valued.

Key Responsibilities
  • Guest Welcome and Check-in: Provide a warm and friendly welcome to guests, ensuring a smooth and efficient check-in process.
  • Resort Information and Services: Offer expert knowledge of the resort and surrounding area, providing guests with recommendations and information on local attractions and activities.
  • Room Rate Quotes and Reservations: Process room rate quotes and confirm reservations for individuals and groups, ensuring accuracy and attention to detail.
  • Cash Handling and Transactions: Process cash and credit card transactions, balancing cash receipts and performing bucket checks to ensure accuracy.
  • Guest Inquiries and Concerns: Respond promptly and professionally to guest inquiries and concerns, resolving issues and providing solutions.
Requirements
  • Professional Appearance and Attitude: Maintain a professional appearance and attitude, providing exceptional customer service and representing the resort in a positive light.
  • Excellent Communication Skills: Possess excellent communication skills, with the ability to read, write, and understand English.
  • Problem-Solving and Multitasking: Demonstrate strong problem-solving skills and the ability to multitask in a fast-paced environment.
  • Basic Math Skills and Cash Handling: Possess basic math skills and knowledge of proper cash handling procedures.
What We Offer

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as flexible spending accounts, life and accident coverage, and disability benefits. Additionally, we offer paid time off, parental leave, and holidays, as well as a 401(k) plan with employer match.

About Us

Wyndham Destinations is a leading hospitality company that delivers exceptional vacation experiences to millions of travelers worldwide. We are committed to providing a welcoming and inclusive environment for our guests and associates, and we are seeking talented individuals who share our passion for hospitality and customer service.