IT Support Specialist II
4 days ago
Estimated Salary: $80,000 - $120,000 per year.
About the RoleWe are seeking an experienced IT Support Specialist II to join our team at Agil3 Technology Solutions (A3T). The successful candidate will provide technical support to our clients, troubleshooting issues and resolving problems in a timely and efficient manner.
You will work closely with our team to ensure that our clients receive the highest level of service and support. This role requires strong communication skills, both written and verbal, as well as excellent problem-solving abilities.
The ideal candidate will have experience working in a fast-paced environment, with a strong background in IT and customer service.
Key Responsibilities- Perform Helpdesk Service Desk Operations, triage incident tickets, and respond to service requests in a timely manner.
- Provide network registration of client equipment, establish and maintain Active Directory client accounts, and troubleshoot user/client standard application/configuration problems via telephone assistance call, remote control, and at user locations.
- Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards.
- Work closely with our team to ensure that our clients receive the highest level of service and support.
- Cleared Secret (must be US Citizen)
- Bachelor's Degree in Computer Science or related field of study OR six (6) years relevant experience.
- CompTIA Security+, DoDD 8570.01-M; appropriate Computing Environment (CE) certification for the operating system(s) and/or security-related tools/devices supported.
- Minimum of two (2) years of client support AND Six (6) or more years in deploying systems in a MS Windows-based environment.
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term & Long-Term Disability
- 401k Retirement Savings Plan with Company Match
- Paid Holidays
- Paid Time Off (PTO)
- Tuition and Professional Development Assistance
- Parking/Travel Reimbursement (metropolitan areas)
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