IT Support Specialist with Advanced Troubleshooting Skills

5 days ago


Fort Lee, Virginia, United States Agil3 Technology Solutions (A3T) Full time
Job Overview

A3T is seeking an IT Support Specialist to join our team. This role will be responsible for providing technical support to clients, troubleshooting complex issues, and maintaining desktop applications.

About the Job

This is a full-time position that requires excellent communication skills, a strong understanding of IT systems, and the ability to work in a fast-paced environment.

The ideal candidate will have experience working in a MS Windows-based environment, knowledge of storage area networks, and proficiency with TCP/IP protocol.

Responsibilities

  • Provide technical support to clients via phone, email, or in-person
  • Troubleshoot complex IT issues, including network registration and Active Directory client accounts
  • Maintain desktop applications, including installation, configuration, and maintenance
  • Collaborate with System Administrators to resolve technical issues and implement new software
  • Document technical processes and procedures
  • Stay up-to-date with industry trends and best practices

Requirements

  • Bachelor's Degree in Computer Science or related field, or equivalent experience
  • At least 2 years of experience in IT support, with a focus on desktop applications and troubleshooting
  • Strong understanding of MS Windows, Active Directory, and TCP/IP protocol
  • Excellent communication and problem-solving skills

Benefits

  • Competitive salary: $80,000 - $100,000 per year
  • Medical, dental, and vision insurance
  • 401k retirement plan with company match
  • Paid time off and holidays
  • Ongoing training and professional development opportunities

About A3T

A3T is a leading provider of IT services, with a focus on customer satisfaction and innovation. Our team is passionate about delivering high-quality solutions that meet the needs of our clients.

How to Apply

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application today.



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