Senior Technical Program Manager

4 days ago

New York, New York, United States Justworks Full time
About the Role

We are seeking a highly skilled Senior Technical Program Manager to join our Engineering team at Justworks. As a Senior Technical Program Manager, you will be responsible for leading complex infrastructure projects from conception to completion, building consensus and confidence along the way. You will work collaboratively with various functional area leaders to coordinate planning cycles in support of Infrastructure initiatives.

Key Responsibilities
  • Lead/Drive End-to-End Program Delivery by overseeing the entire lifecycle of cross-functional Infrastructure initiatives, from defining requirements and scope to managing resources, timelines, and deliverables.
  • Partner closely with the Director of Infrastructure to develop and uphold program standards, principles, and ceremonies that drive consistency and excellence across the organization.
  • Collaborate with stakeholders across our TPM team, Technology, and other divisions to ensure alignment with business objectives and to prioritize projects that deliver the highest value.
  • Implement robust performance monitoring systems using data-driven decisions to enhance our system performance and scalability.
  • Implement and enforce rigorous quality assurance processes, ensuring that our infrastructure solutions meet the highest standards. Regular reviews and audits will be conducted to maintain compliance with industry regulations.
  • Coordinate efforts between the Infrastructure team and other departments to ensure seamless project delivery. Contribute to strategic planning for infrastructure, aligning our resources with future business needs and technological advancements.
  • Foster a culture of trust, collaboration, and continuous improvement within your teams. Encourage innovation, experimentation, and learning from failures, while celebrating successes.
  • Drive continuous improvement initiatives that optimize processes, enhance efficiency, and promote the adoption of best practices across the Infrastructure team.
  • Partner with your Manager to provide comprehensive bi-weekly program reviews to assess the health of your program(s).
Requirements
  • Minimum of 7 years of experience in technical program management within IT Infrastructure, Engineering, or a related field.
  • Demonstrated success leading complex, cross-functional infrastructure projects from conception to completion.
  • Exceptional communication and interpersonal skills, capable of effectively collaborating across diverse teams and influencing stakeholders.
  • Strong project management skills, including the ability to prioritize tasks, manage resources, and adhere to deadlines.
  • Experienced with software planning tools and project management tools (e.g., Jira, Confluence, Airtable).
  • Excellent problem-solving and analytical thinking abilities, with a proactive and solution-oriented mindset.
  • Comprehensive understanding of infrastructure, SRE, Network Engineering, Infrastructure Operations, Quality Engineering, and IT.
  • Significant experience leading roadmaps, setting goals, and assisting in defining OKRs.
  • Knowledge of SAFe, Agile, Scrum, and ideally other methodologies like Lean, Kanban, and XP practices.
  • Certifications such as CSM, CSPO, CSD, and SAFe are a plus, with CSPO being particularly valued.
About Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market.

We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.

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