Customer Experience Associate

6 days ago


Phoenix, Arizona, United States Thomas Cuisine Full time
About the Role

We are seeking a highly skilled and versatile individual to join our team as a Café Specialist. This dynamic role combines cooking, prep cooking, and barista duties, requiring a strong ability to multitask and provide exceptional customer service.

Key Responsibilities
  • Cooking and Prep Duties: Prepare and cook a variety of dishes according to our menu, ensuring quality and presentation standards. Assist in food preparation, including chopping, marinating, and assembling ingredients. Maintain a clean and organized kitchen workspace, adhering to food safety and hygiene standards.
  • Barista and Cashier Duties: Operate cash register with an accuracy of 99.85% (plus or minus). Prepare and serve a variety of coffee and espresso drinks, as well as teas and other beverages. Educate customers on our coffee offerings and make recommendations based on their preferences.
  • Customer Service: Greet customers warmly, taking orders with accuracy and efficiency. Provide friendly and attentive service, ensuring customer satisfaction throughout their visit. Handle customer inquiries, special requests, and complaints with professionalism.
Requirements
  • Proven experience in a kitchen environment, preferably in a role involving both cooking and prep work.
  • Barista experience with a strong understanding of coffee preparation and service.
  • Excellent customer service skills with a positive attitude and a passion for engaging with customers.
  • Ability to multitask and work efficiently in a fast-paced setting.
  • Strong communication skills and the ability to work well as part of a team.
  • State Food safety card/certification.
  • Ability to do heavy lifting.
  • Ability to stand for long periods.
  • High school diploma or GED.
  • Six (6) months previous experience working with the public in a customer service role.
  • Successful candidates must meet eligibility criteria, including the ability to undergo and successfully complete a criminal background check, drug screen and tuberculosis in accordance with applicable State laws and regulations.
  • Ability to provide documents for work authorization.


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