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Automotive Title Clerk

2 months ago


Huntersville, North Carolina, United States Beacon Hill Full time
Job Summary

We are seeking an experienced and motivated Automotive Title Clerk to join our Accounting department. This position will work in tandem with our current retail title clerk. Successful candidates must have excellent communication skills, be detail-oriented with a focus on customer satisfaction.

Key Responsibilities
  • Process wholesale title work and wholesale billing
  • Handle trade payoffs
  • Manage out-of-state title work
  • Ensure proper titling of new and used sales for the dealership
  • Assist with retail title transactions, ensuring timely processing in accordance with NCDMV regulations
  • Prepare trade-in documentation
  • Contact banks to obtain lien releases
  • Follow up with customers or vendors in a timely manner regarding outstanding title issues
  • Prepare tax and title documents
  • Verify costs and transactions for each vehicle sale
  • Prepare necessary paperwork for submission to the tag agency
  • Ensure the company's tag and title work meets state requirements
  • Prepare and submit all legal transfer documents to the state department of motor vehicles (DMV)
  • Provide additional administrative support as needed
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors
  • Assist with special projects as needed
  • Provide back-up Accounting support as needed
Requirements
  • Prefer 3 or more years of title clerk experience in an auto dealership or tag agency
  • Knowledge of out-of-state titles is a plus
  • CVR Software (Title-Tec), preferred
  • Previous experience working in a busy office environment preferred
  • Strong attention to detail
  • Excellent follow-through skills
  • High school diploma or equivalent
  • Strong verbal and communication skills
  • Knowledge in MS Office Applications (Word, Excel, Outlook)
Competencies
  • Self-starter
  • Provide exceptional customer service to both internal and external customers
  • Effectively communicate and collaborate with fellow employees
  • Ability to multi-task