Customer Service Representative
3 days ago
At Whole Foods Market, we are committed to delivering exceptional customer experiences. As a Retail Operations Supervisor, you will play a crucial role in supporting the Customer Service & E-Commerce programs. You will lead processes that drive safety, quality, and productivity, ensuring seamless online and in-store experiences for our customers.
About the Role
This is an exciting opportunity to join our team as a Retail Operations Supervisor. In this role, you will be responsible for monitoring key performance indicators, managing daily operations, and developing your team to excel in their roles. You will work closely with the Team Leader to ensure alignment with company goals and values.
Responsibilities
- Deliver outstanding customer service and hold team members accountable for exceeding customer expectations
- Establish clear expectations for balancing in-store customer service and online order completion
- Monitor customer flow and assign tasks to optimize efficiency and quality
- Foster a positive and inclusive team environment, promoting teamwork and mutual respect
Requirements
- 12+ months retail experience
- Strong analytical skills, ability to root cause underperformance
- Excellent interpersonal and communication skills, ability to motivate and develop team members
- Proficient with email, Microsoft Office, and operations-related applications
- Ability to work a flexible schedule, including nights, weekends, and holidays as needed
Benefits
We offer a competitive salary of $55,000 - $65,000 per year, based on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) matching, and paid time off. We also offer opportunities for professional growth and development, as well as a fun and supportive work environment.
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