Retail Store Operations Manager
1 week ago
About Us
At Playa Bowls, we strive to provide the highest quality products and exceptional customer service. As a leading fast-casual restaurant concept, we are committed to inspiring healthier lifestyles and creating a fun, exciting experience for our guests.
Compensation Package
The estimated salary for this position is around $60,000-$80,000 per year, depending on location and experience. In addition to a competitive base pay, we offer an incentive bonus participation program, paid time off, and advancement opportunities.
Job Responsibilities
- Oversee the overall direction, coordination, and evaluation of a Playa Bowls location.
- Supervise a team of Assistant Managers, Shift Leaders, and Team Members.
- Interview, hire, train, and develop employees to ensure excellent customer service and product quality.
- Monitor food preparation methods, portion sizes, and presentation to maintain Company standards.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Manage budgets and payroll records, reviewing financial transactions to ensure authorized expenditures.
- Maintain compliance with health and fire regulations regarding food preparation and serving, as well as building maintenance.
- Evaluate employee performance, providing feedback and coaching to improve service and product quality.
Requirements
- Must pass the required PB Food Safety certification requirement within 3 months of employment.
- Meet business goals set out by the company in key metrics.
- Work a minimum of 45 hours a week, including weekends and holidays.
Essential Physical Functions
- Ability to remain in a stationary position for prolonged periods.
- Lift or move 25-40 pounds occasionally.
- Retrieve items from high and low shelving, the fridge/freezer, and under counters.
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