Product Support Specialist
4 weeks ago
The Product Support Specialist is a critical role within our organization, responsible for providing comprehensive support to customers and internal teams. This position requires strong analytical and problem-solving skills, as well as excellent communication and collaboration abilities.
Key Responsibilities- Provide timely and accurate service information to customers and YCENA personnel.
- Conduct thorough troubleshooting and diagnostics to identify root causes of issues.
- Collaborate with manufacturing facilities to resolve issues and implement design enhancements.
- Document and communicate procedure changes to improve operational quality.
- Assist in the completion of Campaign and/or Service Bulletins.
- Liaise with customers and major component suppliers to resolve issues efficiently.
- Establish and maintain positive working relationships with customers.
- Communicate with service and product management across all factory locations.
- 2-year Technical Diploma or Associate's Degree in a related field preferred.
- 3-5 years of related experience or an equivalent combination of education and experience in the construction environment.
- 3-5 years of experience with Mechanics, Electrical, and Hydraulics.
- 1-3 years of experience in identifying and resolving operating problems or causes.
- 1-3 years of experience with MS Office (Word, Excel, Outlook, Teams).
- Knowledge of business operating systems preferred (Epicor ERP, TWS Warranty System).
- Strong orientation towards quality, safety, and continuous improvement.
- Strong Customer Service skills.
- Excellent communication skills; both written and oral.
- Demonstrated problem-solving skills.
- Able to gather and analyze relevant information and coordinate work with other team members.
- Functions independently within the context of day-to-day activities.
- Able to travel on short notice, up to 25% of the time.
- Strong time management skills.
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Product Support Specialist
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Evansville, IN, United States OneMain Financial Full timeThe Operations Optional Product Support Specialist will be part of a special unit that will be the single point of contact for customer requests and inquiries for cancelation of optional insurance products. This unit will be solely responsible for both customer contacts concerning cancelations via phone, email, mail, or in-person requests and the back-office...