Technical Support Specialist

2 days ago


Loves Park, Illinois, United States Strategic Systems Full time

We are seeking a highly skilled Technical Support Specialist to join our team at Strategic Systems. This is an exciting opportunity to work in a dynamic environment and provide top-notch technical support to end users.

As a Technical Support Specialist, you will be responsible for repairing, testing, imaging, and cleaning PC's, laptops, monitors, printers, and other related hardware. You will also maintain, analyze, and troubleshoot software and computer peripherals, with the ability to set up, configure, and add all hardware.

This role requires experience with asset management, including installing, moving, adding, and changing large amounts of hardware. You will also assist in developing and documenting improvements to current processes and assist other coworkers in resolving end users' technical issues across the program.

The ideal candidate will have experience working in an enterprise environment and be comfortable with face-to-face interactions, as well as providing technical support to end users in-person at their site. You will also be responsible for backing up and burning end user data, as well as assisting in executing established processes and escalations.

We offer a competitive salary, estimated to be around $65,000 per year, based on industry standards and location. Our benefits package includes opportunities for growth and development, as well as a supportive team environment.

To succeed in this role, you should have excellent communication and problem-solving skills, as well as the ability to work well under pressure. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply.



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