Technical Support Specialist

2 days ago


Tinley Park, Illinois, United States Crown Cork & Seal USA, Inc. Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our Materials and Crown Technology team at Crown Cork & Seal USA, Inc.

About the Role

The successful candidate will be responsible for investigating quality problems, managing work requests, and contributing to the wider activities of our department.

Key Responsibilities
  • Investigate factory quality problems and customer complaints using a range of skills and techniques including performance testing, seam evaluations, coating performance tests, microscopy and metallography, plant trials, and beverage/food processing simulation.
  • Provide clear and concise reports with recommendations for improvement.
  • Manage and record work requests using IT systems, prioritizing work to ensure business needs are met and time is used effectively.
  • Liaise with other teams, departments, and external resources to establish the root cause of problems.
Requirements
  • Degree in science or engineering subject or several years relevant experience in a similar technical support role.
  • Proven ability to work in a laboratory or manufacturing environment.
  • Excellent written and verbal communication skills.
  • Able to manage and plan multiple work requests.
Preferred Requirements
  • Continuous improvement trained.
  • Experience of metal packaging technology (beverage cans or metal vacuum closures).
  • Beverage and/or food filling and processing knowledge.
  • Statistical knowledge.
  • Trained in one or more relevant investigation techniques.

This is a full-time position with an estimated salary of $85,000 - $110,000 per year, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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