Current jobs related to Patient Experience Director - Little Rock, Arkansas - Optum

  • LPN Charge Nurse

    4 weeks ago

    Little Rock, Arkansas, United States CHSGa Full time

    Job SummaryAs a LPN Charge Nurse at CHSGa, you will be responsible for directing nursing care for patients and supervising the day-to-day nursing activities performed by nursing assistants. This role requires a strong understanding of current federal, state, and local regulations governing our nursing center, as well as the ability to provide the appropriate...

  • Patient Access Navigator

    2 weeks ago

    Little Rock, Arkansas, United States Arkansas Childrens Full time

    About Arkansas Children'sAt Arkansas Children's, we're dedicated to providing exceptional care to our young patients and their families. Our commitment to excellence in healthcare is evident in every aspect of our organization, from our state-of-the-art facilities to our compassionate and skilled staff.Job SummaryWe're seeking a highly skilled Patient Access...

  • Nursing Director

    1 month ago

    Little Rock, Arkansas, United States CARTI Full time

    Job SummaryCARTI seeks a highly skilled and experienced Nursing Director to lead our nursing team in delivering exceptional patient care and services. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our nursing department, ensuring compliance with regulatory requirements, and driving continuous...

  • Medical Director Opportunity in Pulaski, TN

    4 weeks ago

    Little Rock, Arkansas, United States TeamHealth Corporate Full time

    Medical Director OpportunityTeamHealth Corporate is seeking a skilled Emergency Medicine Physician to lead our team at Southern Tennessee Regional Healthcare. As a Medical Director, you will have the opportunity to work with a talented group of healthcare professionals to provide exceptional patient care. With a strong focus on work/life balance, you will...

  • Primary Care Medical Director

    4 weeks ago

    Little Rock, Arkansas, United States Baptist Health Full time

    Baptist Health is seeking a highly experienced and skilled Primary Care Medical Director to lead our team of physicians and advanced practice providers in delivering high-quality patient care. The ideal candidate will have a strong background in primary care, leadership, and management, with a proven track record of success in improving patient outcomes and...

  • Nursing Director

    3 weeks ago

    Little Rock, Arkansas, United States CARTI Full time

    Nursing Department LeadershipThe Director of Nursing Services will be responsible for overseeing the nursing department at CARTI, ensuring the highest quality patient care and safety standards are met. This role involves leading a team of nurses and personnel, fostering a collaborative working environment, and driving excellence in nursing practices.Key...

  • Physical Therapy Clinic Director

    4 weeks ago

    Little Rock, Arkansas, United States Upstream Rehabilitation , Inc. Full time

    Lead a Team of Physical Therapists as Clinic DirectorSERC in Little Rock, AR is seeking an experienced Physical Therapist to lead our team as Clinic Director. As a leader, you will be responsible for guiding our team of Physical Therapists to provide high-quality care to our patients.Key Responsibilities:Lead a team of Physical Therapists to provide patient...

  • Physical Therapist

    4 weeks ago

    Little Rock, Arkansas, United States Arkansas Surgical Hospital Full time

    Job SummaryThe Physical Therapist - Patient Care Specialist functions under the general supervision of the Director of Operations/Clinical Manager. The Physical Therapist - Patient Care Specialist assumes responsibility and accountability for a designated group of patients and provides physical therapy evaluations, modalities, and treatments in accordance...

  • Medical Director

    4 weeks ago

    Little Rock, Arkansas, United States Baptist Health Full time

    **Job Summary**Baptist Health is seeking a highly experienced Medical Director to lead our Specialties team. As a key member of our leadership team, you will be responsible for overseeing the strategic direction and operations of our specialty clinics and groups.The ideal candidate will have a strong clinical background, significant leadership experience,...

  • Medical Director

    4 weeks ago

    Little Rock, Arkansas, United States Baptist Health Full time

    Quality and Compliance Medical DirectorBaptist Health is seeking a highly skilled Medical Director to lead our Quality and Compliance initiatives. As a key member of our leadership team, you will be responsible for developing and implementing strategies to improve patient care and safety.Key Responsibilities:Develop and implement quality improvement...

  • Physical Therapist

    4 weeks ago

    Little Rock, Arkansas, United States Upstream Rehabilitation , Inc. Full time

    Lead a Team of Physical Therapists as Clinic DirectorUpstream Rehabilitation, Inc. is seeking an experienced Physical Therapist to lead our team as Clinic Director at our Pulaski, TN location.Key Responsibilities:Lead a team of Physical Therapists to provide high-quality patient care and exceed expectations.Connect with patients and team members on a...

  • Physical Therapist

    4 weeks ago

    Little Rock, Arkansas, United States Arkansas Surgical Hospital Full time

    Job SummaryThe Physical Therapist functions under the general supervision of the Director of Operations/Clinical Manager, providing high-quality patient care services to patients of all ages. The Physical Therapist assumes responsibility and accountability for a designated group of patients, providing physical therapy evaluations, modalities, and treatments...

  • Nurse Manager- Director of Patient Care Services

    2 weeks ago

    Little Rock, Arkansas, United States CHI St Vincent Health Full time

    OverviewWe're seeking an exceptional Nurse Manager to lead our nursing team at CHI St Vincent Infirmary. As a key member of our leadership team, you'll be responsible for overseeing the daily operations of our nursing department, ensuring that our patients receive exceptional care and service. Your expertise and passion for nursing will drive quality...

  • Disability Services Director

    4 weeks ago

    Little Rock, Arkansas, United States Apex Staffing, Inc. Full time

    Apex Staffing, Inc. is seeking a Service Director to lead and grow their team.As a key member of the management team, the Service Director will provide leadership and guidance to staff members, ensuring efficiency and effectiveness in their roles.The ideal candidate will have a Bachelor's degree in a relevant field, such as business administration or...

  • Pharmacy Director Leadership Role

    4 weeks ago

    Little Rock, Arkansas, United States PharMerica Full time

    PharMerica is seeking a highly skilled and motivated individual to fill the role of Pharmacy Director. This position is responsible for directing the workforce in the day-to-day operations of pharmacy or multiple locations and managing costs to established goals.The Pharmacy Director will provide the opportunity to grow pharmaceutical skills while providing...

  • Medical Director Opportunity in Primary Care

    4 weeks ago

    Little Rock, Arkansas, United States The Curare Group Full time

    Seeking a Medical Director to lead our Primary Care team in Little Rock, AR. This is a unique opportunity to join a rapidly expanding healthcare organization providing innovative care to senior citizens.Responsibilities include overseeing patient care, managing a team of healthcare professionals, and driving quality metrics. Enjoy a Monday-Friday schedule...

  • Nurse Director Night Shift

    7 days ago

    Little Rock, Arkansas, United States Arkansas Children's Hospital Full time

    The Arkansas Children's Hospital is a leading healthcare provider, dedicated to delivering exceptional patient care. As a Patient Care Manager on our night shift team, you will play a vital role in ensuring the smooth operation of our clinical nursing department.We are committed to providing a safe and high-quality environment for our patients and staff. Our...

  • Medical Director Hospitalist Nurse Practitioner

    4 weeks ago

    Little Rock, Arkansas, United States Unavailable Full time

    At CHI St. Vincent, we are committed to providing exceptional care to our patients and communities. As a Hospitalist Nurse Practitioner, you will play a vital role in achieving this mission.Job SummaryThe Hospitalist Nurse Practitioner will provide medical care to patients under the direction of a supervising hospitalist. This role requires a comprehensive...

  • Physical Therapy Clinic Director

    4 weeks ago

    Little Rock, Arkansas, United States Upstream Rehabilitation , Inc. Full time

    Lead a Team of Physical TherapistsSERC, a brand partner of Upstream Rehabilitation, is seeking a highly skilled and experienced Physical Therapist to lead our team as Clinic Director. As a leader, you will be responsible for overseeing the daily operations of the clinic, ensuring high-quality patient care, and fostering a positive and productive work...

  • Project Director

    4 weeks ago

    Little Rock, Arkansas, United States USAble Life Full time

    Job SummaryUSAble Life is seeking a highly skilled Project Director to lead the development and execution of multiple medium and large complex, multi-phased projects with external project dependencies. The ideal candidate will have a proven track record of promoting client satisfaction by ensuring project adherence to stakeholder specifications and...

Patient Experience Director

1 month ago

Little Rock, Arkansas, United States Optum Full time
Optum Career Opportunity

At Optum, we strive to deliver care and technology to help millions of people live healthier lives. As a Patient Experience Manager, you will play a crucial role in improving health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Key Responsibilities:

  • Lead the market to address member perception and increase UHC's performance on CAHPS and HOS.
  • Implement programs and processes to build and improve member experience within designated markets and assigned provider groups.
  • Collaborate with provider executives and UHC Market leaders and executives to solve complex problems.
  • Analyze and interpret survey data to identify trends, solve complex problems, and develop strategic plans to drive process improvement within provider offices.
  • Develop and manage business relationships to enhance services available to members, including current physician and hospital staff relationships.
  • Predict and understand industry regulations that impact CAHPS/HOS survey measures and incorporate them into strategies that influence member satisfaction.

Requirements:

  • 5+ years of direct experience in leading a team in business, healthcare, or hospitality.
  • 5+ years of experience in member/guest/customer service.
  • 3+ years of experience with performance measurement and tracking, and the ability to monitor data (quantitative and qualitative) and report on results.
  • 3+ years of experience analyzing data and soliciting feedback to improve efficiencies and enhance the quality of the entire member/guest/customer experience.
  • 3+ years of experience in developing training curriculum and programs focused on member/guest/customer experience.

Preferred Qualifications:

  • Lean, Six Sigma, or other Project Management certification.
  • 3+ years of experience in CAHPS/HOS/CGCAHPS/MIPS or internal member satisfaction/experience surveys in a provider office or facility setting.
  • Patient-centered medical home experience within a healthcare setting.

About UnitedHealth Group:

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Equal Employment Opportunity:

UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.