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Customer Service Liaison

2 months ago

Anchorage, Alaska, United States Todd Jackson - State Farm Agent Full time
Job Summary

We are seeking a highly motivated and customer-focused professional to join our team as a Customer Relations Representative. As a key member of our State Farm Agent team, you will play a vital role in building and maintaining strong relationships with our clients, driving business growth, and delivering exceptional customer experiences.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Develop and nurture strong relationships with our clients, understanding their needs and preferences to provide tailored solutions and exceptional service.
  • Marketing and Business Development: Collaborate with our agent to establish and meet marketing goals, identifying opportunities to grow our business and increase revenue.
  • Work Ethic and Commitment: Demonstrate a strong work ethic and total commitment to success, consistently delivering high-quality results and exceeding expectations.
Requirements
  • Excellent Interpersonal Skills: Possess excellent interpersonal skills, with the ability to build rapport with clients, colleagues, and other stakeholders.
  • Effective Communication: Demonstrate excellent written, verbal, and listening communication skills, with the ability to articulate complex ideas and concepts clearly and concisely.
  • People-Oriented: Be a people-oriented individual, with a strong focus on customer satisfaction and a passion for delivering exceptional service.
  • Organizational Skills: Possess strong organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Self-Motivated: Be a self-motivated individual, with a strong desire to learn, grow, and take on new challenges.
  • Detail-Oriented: Demonstrate a high level of attention to detail, with the ability to identify and resolve issues promptly and efficiently.
  • Proactive Problem-Solving: Possess strong problem-solving skills, with the ability to think critically and proactively address challenges and opportunities.
  • Multi-Tasking: Be able to multi-task effectively, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.