Service Coordinator

4 weeks ago

Philadelphia, Pennsylvania, United States Emcor Inc Full time
Job Title: Service Coordinator

About Us:

Fluidics Inc. is a leading provider of mechanical and electrical construction and facilities services. As a wholly owned subsidiary of EMCOR Group, Inc., we offer a comprehensive range of services, including planning, consulting, and operations and maintenance.

Job Summary:

Maintain clear and ongoing communication with Customers, Technicians, and other employees related to all manners of the Service Operations and National Accounts, including, but not limited to, incoming service calls, scheduling technicians, purchase orders, quotes, follow-up work, and service history.

Essential Duties and Responsibilities:
  • Service Operations General Responsibilities:
    • Enter service calls and record all pertinent information relating to requests for service, including Customer and Site, Caller Name, Caller Phone Number, Problem Code, Description of Problem, and Maintenance Contract Number if applicable.
    • Ensure calls are scheduled and dispatched in accordance with company expectations for service call response time, maintenance contract obligations, and project work deadlines.
    • Review Previous Slips to ensure a duplicate call is not being entered and gain an awareness of other activity at the jobsite. Determine the priority level for the service request and confirm any special notes from the site file (site access information, special tools, safety concerns, etc.).
    • Dispatch technicians in a timely manner to minimize technician downtime.
    • Maintain daily and weekly schedules in CMS for technicians, keeping the dispatch board current, at all times.
    • Monitor all preventive maintenance agreements inspections to ensure inspections are being performed as per the maintenance agreement and in accordance with the allotted hours.
    • Verify technician's time and cost code at the completion of each job.
    • Assist service technicians with repair quotes (i.e., parts availability, quotes to Customer, etc.).
    • Monitoring and control of two-man jobs, to ensure additional manpower is used when warranted.
    • Provide reports to the Service Supervisor weekly for open T&M, QJ's and PM's.
    • Perform emergency dispatch duties nights and weekends on rotating bases.
  • National Accounts Specific Responsibilities:
    • Assist in quote preparation by converting estimates into the National estimate sheet/template and prepare formal proposal to be submitted via Smartsheet and excel document.
    • Assist with new contract and Contract Change Directive (CCD) requests
    • Assist in project close outs ensuring all documents are provided and organized to each account's specific closeout requirements.
    • Assist with Asset management approval and review: specific to account specification: Make, model, serial number, year, refrigerant type and tonnage.
    • Scheduling and overseeing subcontract work: No To Exceed updates, generation of Sub-Contract Purchase Orders, review and submission of local township and Nation Account for payment, initiate Quotes for additional repairs/installations.
    • Additional National Accounts duties as needed.
Qualifications:
  • Three to five years' experience dispatching for a Mechanical Contractor, preferred.
  • Understanding of standard Contract/Agreement language.
  • Three to Five years' experience utilizing a Computer Maintenance System, Coins ERP+ preferred.
  • Strong computer proficiencies: Micro Office Suite 365 (Word, Excel, PowerPoint, Teams, Smartsheet, SharePoint).
  • Excels at working in a fast-paced team environment.
Standard Hours:

Monday to Friday, 8:00 am to 5:00 pm.

Location:

Northeast Philadelphia – In Office.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process – it is probably fraudulent.

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

  • Service Coordinator

    4 days ago

    Philadelphia, Pennsylvania, United States CoolSys - Refrigeration and HVAC Systems Full time

    About the Role:CoolSys is seeking a highly motivated Service Coordinator to join our team. As a Service Coordinator, you will be responsible for dispatching service calls, communicating with technicians, and updating customer portals. You will also be responsible for generating monthly preventative maintenance calls and ensuring that all tasks are completed...

  • Service Coordinator

    2 weeks ago

    Philadelphia, Pennsylvania, United States Pca Care Connections Full time

    Job Title: Service Coordinator IJob Type: Full-timeDescription:Pca Care Connections is a NCQA accredited non-profit agency that provides high-quality, person-centered, and cost-effective Service Coordination for older adults and persons with disabilities. We serve participants throughout the Greater Philadelphia region, including Philadelphia, Delaware,...

  • Healthcare Service Coordinator

    3 weeks ago

    Philadelphia, Pennsylvania, United States AmeriHealth Caritas Family of Companies Full time

    Join Our Team of Healthcare LeadersWe're passionate about helping people achieve their best health. As a Service Coordinator with AmeriHealth Caritas, you'll play a vital role in delivering high-quality care to our members.About the RoleAs a Service Coordinator, you'll be responsible for coordinating care for our members in Chester, Montgomery, Bucks,...

  • Service Coordinator

    4 weeks ago

    Philadelphia, Pennsylvania, United States EMCOR Group Full time

    About UsFluidics Inc. is a subsidiary of EMCOR Group, Inc., a leading provider of mechanical and electrical construction and facilities services. With a rich history dating back to 1968, we have evolved to meet the growing needs of our customers, leveraging advanced resources and technologies.Job Title: Service Coordinator - National AccountsWe are seeking a...

  • Service Coordinator I

    6 days ago

    Philadelphia, Pennsylvania, United States Pca Care Connections Full time

    Job Title: Service Coordinator IAt Pca Care Connections, we are seeking a highly motivated and compassionate Service Coordinator I to join our team. As a Service Coordinator I, you will play a vital role in facilitating and coordinating long-term services and supports for individuals with disabilities and older adults.Job Summary:The Service Coordinator I...

  • Service Coordination Specialist

    2 months ago

    Philadelphia, Pennsylvania, United States Care Lync Full time

    Job OverviewCompany BackgroundCare Lync is a dedicated Social Services organization focused on delivering Support Coordination services for adults facing Intellectual, Developmental, and Physical Disabilities, as well as Autism Spectrum Disorder in Pennsylvania, in accordance with the Department of Human Services and Medicaid Waiver Program.Our team of...

  • Service Coordinator Trainee

    2 weeks ago

    Philadelphia, Pennsylvania, United States Pca Care Connections Full time

    Job SummaryWe are seeking a highly motivated and organized Service Coordinator Trainee to join our team at Pca Care Connections. As a Service Coordinator Trainee, you will play a critical role in facilitating and coordinating long-term services and supports for individuals with disabilities and/or older adults.Key ResponsibilitiesConduct comprehensive...

  • Social Services Coordinator

    2 days ago

    Philadelphia, Pennsylvania, United States Bethesda Project Full time

    Social Services CoordinatorThe Social Services Coordinator oversees social services for Bethesda Project's Entry-Level Programs and is responsible for training and supporting Case Managers in cooperation with other program supervisors. This role meets regularly with their respective Director to establish strategic priorities across the program with the goal...

  • Tenant Services Coordinator

    6 days ago

    Philadelphia, Pennsylvania, United States Resources for Human Development Full time

    Tenant Services Coordinator Job DescriptionJob Summary:The Tenant Services Coordinator is a critical role within our organization, responsible for ensuring the smooth operation of our housing programs. This position requires a strong understanding of housing regulations, excellent communication skills, and the ability to work effectively with landlords,...

  • Service Coordinator Trainee

    5 days ago

    Philadelphia, Pennsylvania, United States Pca Care Connections Full time

    Job SummaryThis role is responsible for facilitating and coordinating long-term services and supports, utilizing a person-centered approach to improve psychosocial and health outcomes. The Service Coordinator will work with participants, their families, and caregivers to develop individualized service plans, mobilize resources, and ensure timely and...

  • Supportive Services Coordinator

    2 weeks ago

    Philadelphia, Pennsylvania, United States GREATER PHILADELPHIA URBAN AFFAIRS Full time

    Job Title: Supportive Services CoordinatorJoin Greater Philadelphia Urban Affairs as a Supportive Services Coordinator and play a vital role in ensuring students have the accessibility supports they need to succeed.About the RoleThe Supportive Services Coordinator will work closely with Out-of-School Time (OST) providers to increase student accessibility to...

  • Supportive Services Coordinator

    5 days ago

    Philadelphia, Pennsylvania, United States GREATER PHILADELPHIA URBAN AFFAIRS Full time

    Job Title: Supportive Services CoordinatorJoin Greater Philadelphia Urban Affairs as a Supportive Services Coordinator and play a vital role in ensuring students have the accessibility supports they need to succeed.About the RoleThe Supportive Services Coordinator will work closely with Out-of-School Time (OST) providers to increase student accessibility to...

  • Patient Services Coordinator

    2 weeks ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Patient Services Coordinator Job DescriptionPenn Medicine is committed to delivering exceptional patient care and advancing medical research. As a Patient Services Coordinator, you will play a vital role in ensuring the smooth operation of our medical office.Key Responsibilities:Provide exceptional patient service, ensuring a positive experience for all...

  • Specialized Services Coordinator

    5 days ago

    Philadelphia, Pennsylvania, United States The School District Of Philadelphia Full time

    Job Title: Coordinator, Specialized ServicesJob Summary:The School District of Philadelphia is seeking a highly skilled Coordinator, Specialized Services to join our team. As a key member of our Specialized Services team, you will play a critical role in ensuring that students with disabilities receive the support they need to succeed.Key...

  • Customer Service Coordinator

    1 month ago

    Philadelphia, Pennsylvania, United States Help At Home Full time

    About Help At HomeHelp At Home is the leading provider of high-quality support services to seniors and people with disabilities. Our mission is to empower individuals to live independently in their own homes, while ensuring their safety and well-being.Job SummaryWe are seeking a highly skilled and dedicated Customer Service Representative to join our team in...

  • Social Services Coordinator

    4 weeks ago

    Philadelphia, Pennsylvania, United States HumanGood Full time

    Job Title: Social Services CoordinatorWe are seeking a compassionate and organized Social Services Coordinator to join our team at HumanGood. As a key member of our community, you will be responsible for implementing and evaluating the Social Services program to meet the psycho-social needs of our residents.Key Responsibilities:Assess resident needs based on...

  • Supportive Services Coordinator

    2 days ago

    Philadelphia, Pennsylvania, United States GREATER PHILADELPHIA URBAN AFFAIRS Full time

    Job Title:Supportive Services CoordinatorJob Summary:The Supportive Services Coordinator is a new position within Out-of-School Time (OST) organizations. This role will work with OST providers to increase student accessibility to OST programs. The Coordinator will work with program staff to complete and support Student Accommodation plans.Key...

  • Service Coordinator I

    1 month ago

    Philadelphia, Pennsylvania, United States Pca Care Connections Full time

    {"title": "Service Coordinator", "description": "At Pca Care Connections, we are seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in facilitating and coordinating long-term services and supports for individuals with disabilities and older adults.**Key Responsibilities:*** Conduct...

  • Service Coordinator Trainee

    5 days ago

    Philadelphia, Pennsylvania, United States Pca Care Connections Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Service Coordinator Trainee to join our team at Pca Care Connections. As a Service Coordinator Trainee, you will play a critical role in facilitating and coordinating long-term services and supports for individuals with disabilities and/or older adults.Key ResponsibilitiesConduct comprehensive...

  • Patient Services Coordinator

    4 weeks ago

    Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time

    Patient Services Coordinator Job DescriptionPenn Medicine is committed to delivering exceptional patient care, conducting innovative research, and educating future healthcare professionals. As a Patient Services Coordinator, you will play a vital role in supporting the delivery of high-quality care and contributing to the success of our team.Key...