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Customer Service Representative
1 month ago
Job Summary
The Customer Service Representative provides efficient and accurate services to customers, including processing loan applications, daily transactions, delinquency management, and loan solicitations. They also profile new and existing customers to suggest and open quality loan accounts, control delinquency, and refer loan opportunities to the respective branch.
Key Responsibilities
Provide enhanced client service by recommending quality loans for approval, as measured by delinquencies and other contributory factors.
Discover customer needs, develop solutions, and implement plans to meet and exceed customer goals and expectations.
Follow up with existing customers to ensure satisfaction and generate potential opportunities.
Actively promote and market Holiday Financial products and services within the Corporation's sales vision.
Manage loan security interests of the branch through diligent efforts to perfect liens and maintain proper collateral insurance protections.
Requirements
A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred.
Ability to read, comprehend, and interpret documents, possess professional communication and interpersonal skills, and communicate effectively with clients and employees.
Ability to use telephone systems, possess good computer skills, and learn core transaction system, debit card system, statement processing system, cash advance machines, and other computer programs pertinent to performing job duties.
Benefits
Medical, Dental, Vision & Life Insurance
401K with company match and profit-sharing program
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more
Eligibility requirements apply.