Intake Specialist

1 month ago


Cincinnati, Ohio, United States TriHealth Full time
Job Overview:

This position serves as the primary point of contact for customers accessing CH services. The ideal candidate will provide exceptional customer service, answer questions, and resolve issues while gathering confidential and sensitive information. Key responsibilities include entering registration data into the computer, scheduling appointments, and anticipating callers' needs. The successful candidate will possess excellent communication and customer service skills, with the ability to function in a highly stressful atmosphere.

Job Requirements:
  • High School Degree or GED in General Studies
  • Highly proficient in Excel, Access, and other Windows software and data entry
  • Excellent communication and customer service skills
  • Flexible and organized
  • 1-2 years of experience in customer service or clerical roles
Job Responsibilities:

The Intake Specialist will be responsible for:

  • Providing exceptional customer service and resolving issues
  • Entering registration data into the computer and scheduling appointments
  • Anticipating callers' needs and securing provisions
  • Communicating effectively with a diverse population
  • Maintaining accurate and current filing systems
Working Conditions:

The successful candidate will work in a fast-paced environment with frequent interruptions. The position requires the ability to:

  • Work at a high level of productivity
  • Manage the phone system effectively
  • Function in a highly stressful atmosphere
TriHealth SERVE Standards:

At TriHealth, we believe in serving our patients, communities, and team members with excellence, respect, value, and engagement. The successful candidate will demonstrate and live the following standards:

  • Welcome everyone with a smile and make eye contact
  • Acknowledge and assist patients/guests who are lost
  • Refrain from using cell phones for personal reasons in public spaces


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