Shift Leader

3 days ago


Mankato, Minnesota, United States Baskin Robbins Full time
Job Summary

We are seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for coaching and guiding our Crew Members to deliver exceptional guest experiences and execute operational standards.

Key Responsibilities
  • Lead and motivate Crew Members to achieve operational standards and deliver a great guest experience
  • Set goals, provide job assignments, and provide timely feedback to team members
  • Communicate shift priorities, goals, and results with team members
  • Support training of Crew Members as directed by Restaurant Manager or Assistant Manager
  • Provide coaching and feedback to team members
  • Hold guests as highest priority and role model exceptional guest service
  • Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines
  • Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift
Requirements
  • Basic computer skills
  • Restaurant, retail, or supervisory experience preferred
  • Math and writing skills
  • Capable of counting money and making change
  • Able to operate restaurant equipment
  • Comply with restaurant operations
Competencies
  • Appearance: Adhere to uniform standards
  • Guest Focus: Anticipate and understand guest's needs and exceed their expectations
  • Problem Solving and Decision Making: Identify and resolve issues and problems
  • Interpersonal Relationships & Influence: Develop and maintain relationships with team

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