Cedar Point Call Center Supervisor

4 days ago


Avon, Ohio, United States Cedar Point Full time
Job Description

We are seeking a skilled Call Center Supervisor to oversee the daily operations of our Cedar Point Resort Call Center.

Responsibilities:
  • Ensure that all supervisor responsibilities are completed on time and to a high standard.
  • Supervise the training of seasonal and part-time agents, ensuring they have the skills and knowledge to provide excellent service to guests.
  • Prepare agents to answer park information and operator line calls for Cedar Point.
  • Oversee the observation of agent phone calls and online chats for training purposes.
  • Resolve escalated guest complaints in a fair and professional manner.
  • Monitor daily staffing levels and make adjustments as needed to ensure efficient operation of the call center.
  • Liaison with hiring teams to ensure a smooth recruitment process.
  • Assist with incoming phone calls or chats as needed.
Qualifications:
  • High School Diploma or equivalent required.
  • 2-4 years of related experience in a leadership role, preferably in a customer-facing environment.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Calm demeanor with strong verbal and written communication skills.
  • Ability to train and motivate employees to achieve high performance standards.
  • Strong time management skills and ability to work effectively under pressure.
  • Strong customer service skills, with a focus on providing exceptional experiences for guests.
  • Proficient in Microsoft Office products, including Word and Excel.
  • Ability to work flexible hours, including nights, weekends, and holiday periods.
  • Ability to pass a mandatory background check, if 18 years of age or older.
Compensation and Benefits

The estimated salary for this role is $45,000 - $60,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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