Service Operations Manager
4 weeks ago
As a Service Manager at Trek Bicycle Corporation, you will be responsible for leading the operations of your store's Service Center. This includes managing workflow, staffing of mechanics, and key performance indicators (KPIs) to ensure an exceptional customer experience. You will be the primary service advisor at the shop, integrating sales and service experiences while holding your team accountable for delivering Trek's signature hospitality. This role requires strong communication and leadership skills, as well as the ability to train and develop your team. You will also be responsible for managing service costs, keeping service orders organized, and ensuring a clean and efficient department. Additionally, you will need to anticipate your shop's needs to ensure both the service and sales teams are set up for success.
Key Responsibilities
Manage workflow and staffing of mechanics to ensure efficient service delivery
Develop and implement strategies to improve service quality and customer satisfaction
Manage service costs and keep service orders organized
Ensure a clean and efficient department
Anticipate shop needs to ensure both service and sales teams are set up for success
Train and develop team members to improve their skills and knowledge
Collaborate with the sales team to integrate sales and service experiences
Manage communication with customers and write service orders
Stay up-to-date on industry trends and changes
Participate in Trek Service classes in Waterloo, WI
Requirements
3+ years of bicycle service center experience
Strong leadership and communication skills
Ability to train and develop team members
Proactive approach to staying up-to-date on industry trends and changes
Commitment to delivering exceptional customer service
Ability to work in a fast-paced environment
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Benefits
Competitive hourly rate
Flexible and fun company culture
Competitive health care
PPO & HDHP medical plan options, Dental insurance, Vision insurance
Flexible Spending Accounts (FSA)
Free life insurance & optional term life insurance
Competitive vacation package
401(k) with match and Employee Stock Ownership Plans (ESOP)
12 weeks of maternity leave with 100% pay
Paid company holidays
Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs)
Employee discounts on all product
Deep partner retail discounts
Trek Bicycle Corporation
Trek Bicycle Corporation is an Equal Employment Opportunity (EEO) Employer. We strictly prohibit discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
E-Verify Participation
Trek Bicycle Corporation is an E-Verify employer. For more information, please click on the following links: E-Verify Participation Poster: English / Spanish E-Verify Right to Work Poster: English | Spanish
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