Customer Service Representative

3 days ago


Carrollton, Texas, United States HomeTeam Pest Defense Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our HomeTeam Pest Defense team, you will play a critical role in delivering exceptional customer experiences that drive loyalty and retention.

Responsibilities
  • Provide top-notch customer service through phone, email, and in-person interactions
  • Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner
  • Collaborate with internal teams to ensure seamless service delivery and customer satisfaction
  • Stay up-to-date on company policies, procedures, and product knowledge to effectively address customer questions and concerns
  • Meet or exceed performance metrics and targets for customer satisfaction, first-call resolution, and issue resolution
What We Offer
  • Competitive hourly rate of $17-$18
  • Comprehensive benefits package, including medical, dental, and vision coverage
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid time off and holidays
  • Employee discounts and tuition reimbursement
  • Opportunities for professional growth and advancement
Requirements
  • 1 year of previous customer service experience
  • Basic computer skills and knowledge of company telephone features
  • High school diploma or equivalent required
  • Ability to work in a fast-paced environment and meet performance metrics
About HomeTeam Pest Defense

HomeTeam Pest Defense is a leading provider of pest management services to homebuilders. We pride ourselves on our commitment to customer satisfaction, quality service, and community involvement. Join our team and be part of a dynamic and growing company that values its employees and customers.



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