IT Resolution Specialist

4 weeks ago


New York, New York, United States The Dignify Solutions LLC Full time
About the Role

The Technical Support Resource will play a critical role in ensuring the smooth operation of our IT infrastructure. As part of our team, you will work closely with other departments to identify and resolve technical issues, implement new hardware and software solutions, and provide exceptional customer service.

Responsibilities
  1. Provide technical support to internal staff and external clients via phone, email, or in-person.
  2. Analyze and troubleshoot complex technical issues to determine root cause and resolution.
  3. Collaborate with cross-functional teams to develop and implement new processes and procedures.
  4. Stay up-to-date with industry trends and emerging technologies to ensure our infrastructure remains secure and efficient.

The successful candidate will have a strong foundation in IT, excellent communication skills, and a passion for delivering exceptional customer service. The estimated salary for this role is $90,000 - $120,000 per annum, depending on location and experience.



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