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IT Infrastructure Operations Leader

2 months ago

Carlsbad, United States K2 Staffing Full time
Job Overview

Position Summary: K2 Staffing is seeking an experienced IT Operations Manager to oversee the design, implementation, and support of all business systems. This role is crucial in ensuring that IT operations align with the strategic objectives of the organization. The IT Operations Manager will lead helpdesk support functions and manage the team to provide timely assistance to employees.

Key Responsibilities:

  • Business Operations Management:
    • Identify and analyze challenges and opportunities within the business landscape.
    • Develop and implement solutions that align with the overall business strategy.
    • Conduct planning, forecasting, and financial assessments for various business initiatives.
    • Generate reports based on the analysis of business activities.
    • Provide on-site training at project locations as needed.
    • Design and manage employee training programs, including quarterly sessions and ongoing e-learning.
    • Assist the Director of Technical Operations with rollout initiatives.
  • Systems Administration and Governance:
    • Ensure compliance, security, and audit readiness of all business systems.
    • Develop disaster recovery plans and requirements.
    • Guarantee business continuity for all IT systems and technologies.
    • Plan and oversee architectural changes to systems and environments to maintain operational continuity.
  • Support Operations and IT Management:
    • Direct and manage helpdesk operations, including task assignments and workload planning.
    • Support daily business functions by managing internal and external communications.
    • Oversee daily IT operations, including employee lifecycle management, device oversight, vendor negotiations, and project execution.
  • Team Development and Leadership:
    • Mentor team members to build trust and develop future leaders.
    • Provide constructive performance feedback using a strengths-based approach.
    • Engage in onboarding and continuous development initiatives.
    • Promote company values and foster strong relationships with clients and partners.

Qualifications:

  • Strong critical thinking and problem-solving skills.
  • Effective communication abilities across technical and non-technical audiences.
  • Exceptional organizational and project management capabilities.
  • Proven track record in driving strategic implementations.
  • Results-oriented with a focus on solutions.
  • Experience in leading technology management and implementation projects.
  • Familiarity with Business Intelligence and database reporting tools.

Employment Type: Full-time