IT Infrastructure Services Manager

2 weeks ago

Carlsbad, United States Gemological Institute of America Full time
Job Overview

The Senior Manager of IT Infrastructure Services is a critical role that oversees the design, implementation, and maintenance of the company's IT infrastructure. This position involves managing a team of IT professionals, ensuring the security and efficiency of the IT systems, and aligning the IT infrastructure with the organization's strategic goals.

Key Responsibilities
  • Manage the IT infrastructure services team, setting goals, prioritizing projects, and communicating with stakeholders.
  • Lead, mentor, and manage a team of IT professionals, including hiring, training, performance evaluations, and professional development.
  • Coordinate with remote teams globally to align resources and deliverables for shared goals and projects.
  • Liaison between the Engineering and IT teams to procure, provision, and maintain physical and virtual infrastructure.
  • Manage and direct operational support for infrastructure services.
  • Work with IT leadership, top management, and business leaders to define and implement a strategic plan for the portfolio of all IT infrastructure, integration tools, and technologies.
  • Establish daily, weekly, and monthly operational KPIs to manage and improve all IT operational activities.
  • Participate in the IT budget and strategy deployment process.
  • Foster a collaborative and innovative team environment.
Technical Competencies
  • Experience in supporting infrastructure services on-prem and in a public cloud-based environment (AWS, MS Azure, Co-Lo, and multi-cloud environments).
  • Experience in driving ITIL process adoption.
  • Knowledge and experience with IT infrastructure components, including HCI, Virtualization, VDI, Hyper-V, etc.
  • Networks: WAN/LAN/Internet Integration, Management, and Monitoring.
  • Experience with infrastructure and networks optimization.
  • Maintains and follows disaster recovery, security, backup, and restore plans.
  • Demonstrated ability to lead infrastructure environment services, including Active Directory, Storage Management, Data Center Planning.
  • Knowledge of current IT trends and industry direction, including Cloud/SaaS/IaaS architecture, Security Operations, Enterprise portals (SharePoint, etc.).
  • Demonstrated success in developing and executing IT sourcing strategy, including outsourcing IT services.
  • Demonstrated ability to facilitate small group and executive-level discussions on architectural direction.
  • Advanced technical knowledge of technology infrastructure and support of applications development.
  • Ability to communicate infrastructure and applications strategy at all levels of the organization.
  • Understanding of PCI as it relates to IT development and general computer controls.
  • Assist with all auditing requirements, including SOX, NIST, and other customer requests.
  • Assist the ITSM and other teams with troubleshooting to identify root cause and provide technical support when needed.
Requirements
  • Bachelor's degree in an information technology or related discipline.
  • 7-10+ years of work experience in an IT environment with at least 2+ years in leadership roles.
Work Environment

Work is performed in a designated professional office workstation and environment. Extensive use of office equipment, including computer, calculator, copier, fax, and other business-related machines and software.

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