Customer Support Specialist
5 days ago
Customer Support Representative-II
Job Description:
Join a Dynamic Team in the Health Sector
Our company is piloting a new offering in the health sector, and we're seeking a skilled Customer Support Representative-II to join our small team. As a key member of our Live Operations team, you will play a critical role in ensuring the successful execution of deliveries with a 0% error rate.
This role is focused on proactive outbounds to our delivery drivers and merchants to drive exceptional quality. To succeed in this position, you will need to have strong communication, troubleshooting, and organizational skills, as well as a desire to continue learning and growing with our company.
As a Customer Support Representative-II, you will be the first line of defense, ensuring that our customers receive an exceptional service experience when issues arise. Your responsibilities will include:
- Proactively identifying issues and potential failures and implementing mitigation tactics
- Addressing merchant & dasher issues with empathy and urgency
- Spearheading & executing workflows that ensure we meet exceptional SLAs
- Identifying trends & communicating findings to the broader teams to improve our processes
- Developing a deep expertise in our product, processes, systems, and tools
We're looking for a highly motivated individual who can work independently and is a natural problem solver. You should have a Bachelor's degree or equivalent amount of work experience, as well as 2+ years of work experience in a fast-paced customer service role in technology, hospitality, or healthcare. You should also be fluent in English and have above-average technical fluency, including typing speed of 40 WPM.
Bonus points for familiarity with G-Suite, Slack, Atlassian, and Salesforce, as well as previous experience in healthcare. This role is 100% remote and time-zone flexible (between ET and PST).
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