Patient Service Representative
2 days ago
We're a physician-led, patient-centric network dedicated to simplifying healthcare and delivering connected care services.
Our multispecialty and urgent care providers serve millions of patients across traditional practices, patients' homes, and virtually through our operating companies.
When you join our team, you become part of a compassionate community of people who work hard every day to make healthcare better for all.
Job DescriptionThe Patient Service Representative (PSR) is responsible for providing exceptional customer service to all incoming patients at CityMD.
This role involves registering patients, coordinating with the team to ensure timely turnarounds, and responding to patient questions and concerns with kindness and urgency.
The PSR is also responsible for accurately entering and updating patient information, scanning and filing medical records, and processing medical insurance information.
Essential Functions/Responsibilities- Greet and welcome patients in a friendly and professional manner.
- Organize and coordinate patient intake and appointments.
- Accurately enter and update patient information in our system.
- Assist patients with completing paperwork as needed.
- Scan, update, and file medical records.
- Answer phone calls and respond to patient inquiries in a prompt and polite manner.
- Process medical insurance information and verify patient eligibility.
- Handle cash and co-payments accurately and responsibly.
- Provide outstanding customer service to every patient.
- Inform site managers of waiting room wait times and patient inquiries.
- A High School Degree or GED.
- A happy, welcoming, and can-do attitude with patients and coworkers.
- Experience working in a high-volume/high-intensity service industry.
- Excellent verbal, written, and interpersonal communication skills.
- Detail-oriented and a team player.
- Computer proficiency and superior keyboarding skills.
- Flexible and adaptable nature to work in a continuously evolving environment.
- Passion for helping others in a healthcare environment.
- Ability to effectively interact with physicians, patients, and other staff members.
- Bilingual language skills required or preferred based on site location.
Ability to sit and stand for periods of time. Heavy computer use required.
Pay Rate: $18.25/hr
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection.
VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.
Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants.
Our Company does not use chat rooms for job searches or communications.
Our Company will never request personal information via informal chat platforms or unsecure email.
Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview.
Be aware of potential scams while job seeking.
Interviews are conducted at select Our Company locations during regular business hours only.
For information on job scams, visit https://www.usa.gov/jobs or file a complaint.
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