Member Team Lead

4 weeks ago


Kansas City, Missouri, United States Walmart Full time
Job Summary

We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring a positive shopping experience for our members.

Key Responsibilities
  • Lead a team of associates in providing member service and resolving member complaints and issues.
  • Assist management with supervising associates, training, and developing their skills.
  • Communicate and support membership by providing information on membership types, programs, and benefits.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Provide and ensure member service by acknowledging members and identifying their needs.
  • Assist members with purchasing decisions, locate merchandise, and provide guidance and support on self-service technology.
  • Oversee assigned area of responsibility by handling claims and returns, zoning the area, and maintaining availability of carts/flatbeds.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams by using and sharing resources, information, and tools, and determining customer needs and business priorities.
Requirements
  • 6 months retail experience including operating front-end equipment and 6 months customer service experience.
  • Must be 18 years of age or older.
  • Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.
Benefits

At Sam's Club, we offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our benefits include:

  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
About Sam's Club

Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people.


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