Client Support Specialist

2 weeks ago

Baltimore, Maryland, United States Brady Industries Full time

Brady Industries has been at the forefront of delivering innovative products and solutions to professionals in the facility and foodservice sectors since its inception. Our culture is deeply rooted in community values, supported by a dedicated team of over 500 employees across multiple locations.

At Brady, we pride ourselves on our commitment to being Honestly Better, a principle that resonates in every aspect of our work.

Position - Customer Service Representative

This role is pivotal in addressing the distinct and varied needs of our clientele while maintaining exceptional service standards and optimizing efficiency. Additionally, this position will collaborate with sales personnel to enhance customer satisfaction.

Key Qualifications:

  • High School Diploma is mandatory; some college education is advantageous.
  • 1-2 years of experience in a customer service role; experience in a warehouse or distribution setting is beneficial.
Core Responsibilities:
  • Deliver timely and precise information regarding customer order statuses and product inquiries.
  • Manage all forms of client interactions, including incoming and outgoing calls, electronic requests, and face-to-face meetings with clients.
  • Process customer orders and modifications in accordance with established departmental guidelines.
  • Act as the liaison for Brady Sales Representatives regarding open orders.
  • Oversee various accounts and monitor outstanding orders.
  • Retrieve and provide Material Safety Data Sheets as needed for clients.
  • Investigate customer issues and ensure they are resolved effectively.
  • Offer administrative support to management, including report generation, data entry, and filing tasks.
  • Engage in additional projects as assigned by the supervisor.
Employee Benefits:
  • Competitive salary structure.
  • Comprehensive benefits package, including medical, dental, vision, supplemental, and disability insurance.
  • 401k plan with company matching contributions.
  • Nine paid holidays annually.
  • Paid time off.
Brady Industries is an equal opportunity employer, committed to fostering a diverse and inclusive workplace, and does not discriminate against qualified applicants based on race, color, sexual orientation, religion, ancestry, age, sex, marital status, national origin, disability, or veteran status.

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