Medical Office Coordinator

5 days ago


Havertown, Pennsylvania, United States Pennsylvania Medicine Full time
Job Summary
Pennsylvania Medicine seeks a highly skilled and detail-oriented Medical Office Coordinator to assist in maintaining a patient/customer focus and support the delivery of high-quality care. As a key member of our team, you will be responsible for arrival and departure activities of patients, managing and handling patient calls and inquiries, coordinating patient appointments, updating patient insurance/billing information, and performing point of service activities.

Responsibilities:
  • Create and maintain a culture of safety and service excellence.
  • Greet patients in a pleasant and professional manner, on phone or in person.
  • List carefully and communicate clearly with patients to ensure understanding of patient's request.
  • Analyze problems from the customer's point of view.
  • Learn/anticipate individual patient/customer needs and do the best possible job of satisfying those needs.
  • Ensure patient/family confidentiality, safety and security.
  • Identify opportunities to improve the patient experience.
  • Communicate and collaborate with clinical staff and fellow co-workers to serve patients.
  • Show initiative, set priorities, organize tasks, and work independently and as part of a team.

Financial Performance:
  • Maintain up-to-date knowledge of insurance requirements and billing procedures.
  • Achieve proficiency in automated systems, such as EPIC and Navinet.
  • Validate patient demographic/insurance information and/or register new patients into EPIC.
  • Complete an accurate financial interview at time of registration.

Regulatory Compliance:
  • Comply with educational and training requirements.
  • Ensure compliance with all applicable federal, state, and local regulatory standards.

Salary and Benefits: $45,000 - $60,000 per year, depending on experience. Our comprehensive benefits package includes medical, dental, and vision coverage, 401(k) retirement plan, and generous paid time off.

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