Senior Sales Operations Analyst

2 weeks ago


MagstattleBas, Grand Est, United States LinkedIn Full time
Job Summary

LinkedIn is seeking a Senior Sales Operations Analyst to enhance our member and customer experience. This role is pivotal in providing actionable insights for staffing, optimizing operational efficiency, and maintaining a balance between service level agreements and agent work/life harmony.

Key Responsibilities
  • Analyze contact center data across various channels to create and refine workload models, forecast contact volume, handling time, shrinkage, and other relevant metrics.
  • Recommend staffing strategies and hiring plans to align with customer support objectives.
  • Develop, refine, and maintain advanced capacity planning models to accurately forecast short-term and long-term staffing requirements, ensuring operational goals are met while optimizing resource allocation and efficiency.
  • Conduct exploratory data analysis to discover patterns in data, spot anomalies, and formulate hypotheses.
  • Generate and distribute insightful reports/dashboards to leadership, offering actionable intelligence to drive decision-making.
  • Oversee the escalation process, keeping leadership and stakeholders informed of critical issues.
  • Document standard procedures, ensuring clarity and consistency in operations.
  • Present and explain analyses to diverse audiences, including leadership and stakeholders, and lead educational sessions to share knowledge.
Qualifications
  • 3+ years in an analytical role, with a proven track record in forecasting and data analysis.
  • Experience with SQL or similar data manipulation tools.
  • Preferred qualifications include a Bachelor's degree in a relevant field, background in Workforce Planning, econometrics, or business consulting, and experience in applying statistical analysis techniques to datasets.
What We Offer

LinkedIn is committed to fair and equitable compensation practices. The pay range for this role is $80,000 to $123,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.



  • Magstatt-le-Bas, Grand Est, United States LinkedIn Full time

    Job DescriptionAt LinkedIn, we're committed to delivering exceptional member and customer experiences. To achieve this, we're seeking a highly skilled Senior Planning & Resource Optimization Analyst to join our Workforce Management team.This role is pivotal in providing actionable insights for staffing, optimizing operational efficiency, and maintaining a...


  • Magstatt-le-Bas, Grand Est, United States Charles Schwab Full time

    **Your Opportunity**At Charles Schwab, we empower our employees to make a meaningful impact on their careers. Our innovative culture and collaborative environment foster creative problem-solving and a commitment to excellence.The Senior IT Operations Analyst plays a critical role in overseeing the day-to-day tactical Data Center IT Operations. This position...


  • Magstatt-le-Bas, Grand Est, United States Valmont Industries Full time

    Job Title: Senior Business AnalystValmont Industries is seeking a highly skilled Senior Business Analyst to join our team. As a Senior Business Analyst, you will play a critical role in leading key optimization and standardization efforts, leveraging the functionality of our ERP and various Business Systems to achieve improved efficiency for all...


  • Magstatt-le-Bas, Grand Est, United States Valmont Industries Full time

    About the RoleValmont Industries is seeking a highly skilled Senior Business Analyst to join our team. As a Senior Business Analyst, you will play a key role in driving business growth and improvement by analyzing business needs and developing solutions to meet those needs.Key ResponsibilitiesAnalyze business needs and develop solutions to meet those...


  • Magstatt-le-Bas, Grand Est, United States Leidos Full time

    Job SummaryLeidos is seeking a highly skilled Counterintelligence Analyst to support U.S. Strategic Command (USSTRATCOM) J2X. As a key member of our team, you will analyze reporting and risks to make recommendations for foreign intelligence collection and threats to USSTRATCOM operations and planning.Key ResponsibilitiesSupport U.S. Strategic Command...


  • Magstatt-le-Bas, Grand Est, United States Leidos Full time

    Job SummaryWe are seeking a highly skilled Counterintelligence Analyst to join our team at Leidos. As a key member of our team, you will be responsible for analyzing and interpreting complex intelligence data to support U.S. Strategic Command (USSTRATCOM) J2X operations.Key ResponsibilitiesAnalyze and assess foreign intelligence threats to USSTRATCOM...


  • Magstatt-le-Bas, Grand Est, United States CapB InfoteK Full time

    Job Title: COBOL Sr. Application AnalystJob Summary:We are seeking a highly skilled COBOL Sr. Application Analyst to join our team at CapB InfoteK. The successful candidate will be responsible for ensuring adherence to established standards, consulting with senior managers on technology solutions, and supporting existing business systems applications.Key...


  • Magstatt-le-Bas, Grand Est, United States CapB InfoteK Full time

    Job Title: COBOL Sr. Application AnalystJob Summary:We are seeking a highly skilled COBOL Sr. Application Analyst to join our team at CapB InfoteK. The successful candidate will be responsible for ensuring adherence to established standards, consulting with senior managers on technology solutions, and supporting existing business systems applications.Key...


  • Magstatt-le-Bas, Grand Est, United States S4 Full time

    Job Title:Cyber All-Source Intelligence Analyst - SeniorJob Summary:S4 Inc. is seeking a highly skilled Cyber All-Source Intelligence Analyst to support USSTRATCOM in characterizing adversary cyberspace capability and providing situational awareness of potential threat capabilities.Key Responsibilities:Support analysis of Strategic Deterrence, NC3, Joint EW,...


  • Magstatt-le-Bas, Grand Est, United States Isys Technologies Full time

    About the RoleWe are seeking a highly skilled Senior Intelligence Analyst to join our team at Isys Technologies. As a Senior Intelligence Analyst, you will play a critical role in supporting our clients' national security and defense initiatives.Key ResponsibilitiesSupport the development of intelligence products, including strategic regional and global...


  • Magstatt-le-Bas, Grand Est, United States University of Nebraska Medical Center Full time

    Job SummaryWe are seeking a highly skilled Senior Board Certified Behavior Analyst to join our team at the University of Nebraska Medical Center. This is a full-time regular position with a hybrid work schedule, requiring both on-site and off-site work.Key ResponsibilitiesProvide initial and ongoing supervision to behavioral staff working with patients at...


  • Magstatt-le-Bas, Grand Est, United States University of Nebraska Medical Center Full time

    Job SummaryWe are seeking a highly skilled Senior Board Certified Behavior Analyst to join our team at the University of Nebraska Medical Center. As a key member of our multidisciplinary team, you will provide initial and ongoing supervision to behavioral staff working with patient populations at the Severe Behavior Department.Key ResponsibilitiesSupervise a...


  • Magstatt-le-Bas, Grand Est, United States Isys Technologies Full time

    Job SummaryIsys Technologies is seeking a highly skilled Senior Intelligence Analyst to join our team in supporting strategic threat assessment and all-source operations. As a key member of our intelligence team, you will be responsible for providing critical analysis and insights to inform senior leadership and support deliberate and operational...


  • Magstatt-le-Bas, Grand Est, United States Ciber Full time

    Job Title: Senior Guidewire BillingCenter Business AnalystHTC Global Services is seeking a highly skilled Senior Guidewire BillingCenter Business Analyst to join our team. As a key member of our organization, you will play a critical role in driving business growth and success.Key Responsibilities:Billing System Mapping: Lead the analysis and mapping of...


  • Magstatt-le-Bas, Grand Est, United States Pyramid Consulting, Inc Full time

    Pyramid Consulting, Inc. is seeking a highly skilled Senior Legal Policy Analyst to join our team. This is a contract opportunity with a duration of 04+ months and is located in Omaha, NE (Hybrid). The ideal candidate will have a strong background in legal policy enforcement and compliance.Key Responsibilities:Analyze and process incoming data subject /...


  • Magstatt-le-Bas, Grand Est, United States AlffCo Full time

    About the RoleWe are seeking a highly skilled Senior Business Intelligence Analyst to join our team at AlffCo. As a key member of our organization, you will be responsible for driving business growth through data-driven insights and strategic decision-making.Key ResponsibilitiesDevelop and implement business intelligence strategies to support operational...


  • Magstatt-le-Bas, Grand Est, United States Leidos Full time

    Job Title: Counterintelligence AnalystLeidos is seeking a talented Counterintelligence Analyst to join our dynamic team at Offutt AFB, NE. As a crucial member of our team, you'll have the chance to showcase your expertise and hone your skills in a supportive and collaborative environment.The MissionThe Leidos National Security Sector provides a diverse...


  • Magstatt-le-Bas, Grand Est, United States Leidos Full time

    Job Title:Counterintelligence AnalystJob Summary:Leidos is seeking a skilled Counterintelligence Analyst to support U.S. Strategic Command (USSTRATCOM) J2X. The ideal candidate will have a strong background in all-source intelligence analysis and experience authoring complex search queries in IC databases.Key Responsibilities:Support the analysis of...

  • IT Programmer Analyst

    2 weeks ago


    Magstatt-le-Bas, Grand Est, United States Valmont Industries Full time

    Job SummaryValmont Industries is seeking a skilled IT Programmer Analyst to join our team. As a key member of our IT department, you will be responsible for developing, implementing, and maintaining technical systems and programs that enable our businesses to perform at the highest level.Key ResponsibilitiesDevelop and implement technical systems and...


  • Magstatt-le-Bas, Grand Est, United States Central Steel & Wire Full time

    The Senior Territory Sales Manager is a key role at Central Steel & Wire, responsible for driving sales growth and profitability in assigned territories. This individual must possess strong customer relationship skills and the ability to monitor and understand the competitive landscape to ensure maximum territory value.Key responsibilities include making...