Amusement Park Operations Manager

1 week ago

Brooklyn, New York, United States Central Amusement International Inc. Full time

Job Title: Assistant General Manager - Maintenance and IT

Location: Luna Park in Coney Island, 1000 Surf Avenue, Brooklyn, NY 11224

Job Summary:

The Assistant General Manager - Maintenance and IT will lead the maintenance and IT departments at Luna Park in Coney Island, ensuring the highest level of safety and efficiency in the operation of the park's rides, facilities, and systems. This role requires a strong leader who can motivate and guide a team to achieve business objectives and revenue goals.

Key Responsibilities:

  • Operations:
    • Oversee Ride Maintenance, Facility Maintenance, Project Management, and Information Technology.
    • Ensure high safety standards at all times to ensure a safe environment for employees and guests.
    • Coordinate contractors and sub-contractors in development projects.
    • Establish and maintain relationships with outside vendors and services.
    • Ensure park equipment and systems are properly maintained by the maintenance and IT staff, both from a functional and aesthetics standpoint.
    • Actively manage the park during hours of operations, ensuring safety and operating procedures are met.
  • Finance and Administration:
    • Monitor maintenance and IT expenses according to budgets.
    • Coordinate all maintenance and IT supply and product procurement and payments.
    • Oversee all maintenance and IT Company assets life cycle.
    • Prepare weekly, monthly, and annual maintenance and IT budgets.
    • Report to the General Manager summarizing progress on short-term objectives.
  • Human Resources:
    • Responsible to uphold Company culture and policies at the amusement park location.
    • Coordinate maintenance and IT recruitment, training, and career development.
    • Liaison with local stakeholders to build mutually beneficial talent/employment pool.
    • Coordinate employment and compliance to regulatory concerns.
    • Coordinate preparation of annual maintenance and IT personnel budgets.
    • Prepare staff schedules according to operational hours and maintenance and IT planning.
    • Evaluate all permanent maintenance and IT staff on a bi-monthly basis and reward or take disciplinary action accordingly to ensure growth and development culture to continuously increase standards.
  • Sales and Marketing:
    • Support Sales and Marketing strategy and advertising opportunities.
    • Support media, PR events and promotional activations.
    • Support branding and creative consistency.
    • Support the promotion and marketing of the amusement park, attractions and special events.
    • Connect with local businesses, schools, and other community groups to increase awareness.
  • Strategic:
    • Provide proactive and accountable leadership to the amusement park location in accordance with the Company vision.
    • Achieve the business objectives and revenue goals set out for the amusement park location through innovative maintenance and IT management and planning.
    • Key participant in the development of the annual business plans, annual budgets, and the long-term strategic plan, including the capital planning process.
    • Foster solid relationships with local stakeholders.
    • Optimize resources to achieve growth and sustainability objectives.
    • Coordinate project management of new developments with Headquarters.
    • Initiates steps and leads loss prevention efforts while ensuring company standards are upheld.
    • Limit liability in guest related incidents by responding to and documenting incidents including timely communications to our insurance carriers.
    • Routinely inspect amusement park for safety compliance, safety training and proper stocking of first aid equipment and station.
    • Ensure all amusement park spaces and attractions are maintained regarding cleanliness standards and in compliance with safety guidelines.
    • Ensure compliance with all federal, state, and local requirements related to employees and park operations (permits, licenses, certifications, OSHA training).
    • Coordinate with HQ all outside services including construction maintenance, facility maintenance, projects and IT.
    • Support the extension calendar of operations to ensure more revenue-generating days.
    • Conduct research and benchmarking in the amusement park industry.
    • Perform other duties and assist in all other critical needs of the Company as assigned.

Personal Attributes:

  • Motivate, guide, and build a team who understands common goals.
  • Understand how to manage cross-functional teams and hold all levels accountable.
  • Embody the heart of maintenance and IT, and the mindset to successfully run the operations of an iconic amusement park.
  • Hands-on, adaptable manager able to handle pressure and pivot when needed.
  • Interpret information and proactively identify and solve problems with unquestionable integrity and good independent judgment.
  • Effectively communicate with good written and oral reporting skills and excellent interpersonal skills with people at all levels of the organization.
  • Enthusiasm, energy, integrity, and positive attitude.
  • Teamwork, continuous improvement, and process-based culture.

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