Store Protection Specialist

2 weeks ago

Santa Clara, California, United States Ross Stores, Inc. Full time
Job Summary:

This role is responsible for providing a visible presence at store entrances and exits, mitigating theft and fraud, and maintaining a safe and secure environment for associates and customers. The Specialist will make eye contact, smile, and greet all customers in a prominent, courteous, and friendly manner, deterring opportunities for theft by demonstrating a "command" presence in a company-issued vest and required black attire. The Specialist will also monitor the Code 50 package inspection policy, walk the sales floor to identify and address potential theft indicators, and partner with store leadership to ensure compliance with loss prevention directives and minimize operational shortage.

Key Responsibilities:

Maintaining a Safe and Secure Environment:
  • Understand the importance of safety and practice safe behaviors in all interactions, assisting store leadership in maintaining a safe and secure environment for both associates and customers.
  • Provide a visible "command" presence, including prominent greetings with eye contact, at store entrances and exits and on the sales floor in a company-issued vest and required black attire, monitoring for potential safety issues.
  • Remove clutter and ensure safe, clear egress to emergency exits.
Developing Great Teams and Partnerships:
  • Provide excellent customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
  • Treat all customers and associates with respect.
  • Demonstrate courtesy, friendliness, and professionalism at all times, recognizing associates using company recognition programs.
  • Regularly involve internal and external partners, including conference calls, scheduled district meetings, educating associates, providing recognition, and other duties as assigned to support loss prevention initiatives.
Mitigating Theft and Fraud:
  • Monitor entrances and exits, as well as the sales floor, for potential theft by identifying suspicious behavior.
  • Gather theft indicators and use internal or external intelligence to impact shortage trends, effectively communicating with store leadership and loss prevention leadership.
  • Adhere to company policy for external theft response.
  • Execute all company best practices and maximize productivity by minimizing steps and touches while working.
Minimizing Operational Shortage:
  • Increase store awareness of effective processes to minimize operational shortage, training and educating associates on shortage reduction initiatives.
  • Observe and validate proper checkout procedures for customers and associates.
Qualifications and Special Skills:
  • High school education or equivalent required, AA degree preferred.
  • One year retail supervisor experience or similar training preferred.
  • One year loss prevention/security training preferred.
  • Active Security Guard License preferred.
  • Ability to work effectively in a fast-paced environment.
  • Strong communication skills.
  • Demonstrated ability to build and maintain relationships with the store team.
  • Excellent customer service skills.
  • Proven ability to effectively resolve conflict.
  • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting, and/or drug and alcohol testing.
Physical Requirements/ADA:
  • Consistent timeliness and regular attendance.
  • Ability to spend up to 100% of working time standing, walking, and moving around the store.
  • Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
  • Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
  • Certain assignments may require other qualifications and skills.
Disclaimer:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the company's overall commitment to attract, hire, and develop a strong, talented, and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental, or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth, or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state, or local laws.

The base pay range for this role is $18.25-$18.75. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

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