Store Protection Specialist

4 days ago


Santa Rosa, California, United States Ross Stores, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Store Protection Specialist to join our team at Ross Stores, Inc. As a Store Protection Specialist, you will be responsible for providing a visible presence at store entrances and exits, mitigating theft and fraud, and maintaining a safe and secure environment for associates and customers.

Key Responsibilities
  • Maintaining a Safe and Secure Environment:
    • Understand that safety is the number one priority and practice safe behaviors in everything you do.
    • Provide a visible presence at store entrances and exits, including prominent greetings with eye contact, in a company-issued vest or required black attire.
    • Monitor for potential safety issues and remove clutter to ensure safe and clear egress to emergency exits.
  • Developing Great Teams and Partnerships:
    • Provide great customer service by prominently greeting customers, making eye contact, smiling, and answering questions in a friendly and courteous manner.
    • Treat all customers and associates with respect and demonstrate courtesy, friendliness, and professionalism at all times.
    • Recognize associates using company recognition programs and regularly involve internal and external partners.
  • Mitigating Theft and Fraud:
    • Monitor entrances and exits, as well as the sales floor, for potential theft by identifying suspicious behavior.
    • Gather theft indicators and use internal or external intelligence to impact shortage trends.
    • Effectively communicate with store leadership and loss prevention leadership and adhere to company policy for external theft response.
  • Minimizing Operational Shortage:
    • Increase store awareness on effective processes to minimize operational shortage and train and educate associates on shortage reduction initiatives.
    • Observe and validate proper checkout procedures for customers and associates.
Requirements
  • Education: High school education or equivalent required, AA degree preferred.
  • Experience: One year retail supervisor experience or similar training preferred, one year loss prevention/security training preferred.
  • Skills: Strong communication skills, ability to work effectively in a fast-paced environment, and demonstrated ability to build and maintain relationships with the store team.
  • Physical Requirements: Consistent timeliness and regular attendance, ability to spend up to 100% of working time standing, walking, and moving around the store, and ability to raise or lower objects more than 25 lbs. from one level to another.


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