Fitness Club Director

3 weeks ago

Palatine, Illinois, United States Crunch - Palatine Full time
Job Description:

The Crunch Manager will ensure the members receive the highest quality of service and facilities. He or she will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising and coordinating the activities of employees engaged in servicing our member needs. He/She will demonstrate an aptitude and command of all company wide policies and initiatives to ensure the integrity of the Crunch brand.

Key Responsibilities:
  • Administration/Organization
  • Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
  • Communicate and implement club policies and procedures to employees.
  • Encourage staff to work as a team and be productive.
  • Illustrate an ability to make decisions.
  • Recruit and hire the highest possible caliber of staff.
Sales/Revenue Management:
  • Demonstrate the ability to lead, motivate, and manage team.
  • Achieve desired sales goals.
  • Achieve desired revenue goals thru the leadership and motivation of employees.
  • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
Personal Training/Revenue Management:
  • Demonstrate ability to lead, motivate and manage personal training department.
  • Achieve desired personal training revenue and session production goals.
  • Achieve desired revenue and production results thru the leadership and motivation of employees.
Operations:
  • Coordinate and work within club support functions of Fitness, Sales and Marketing, Accounting, Information Technology.
  • Support personnel related problems or difficulties by following club procedure and documentation.
  • Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
Financial:
  • Exhibit an understanding of budgets and income statements.
  • Establish controls of expenses and purchasing of club supplies.
  • Display an ability to keep expenses at or below budget.
Leadership/Motivation:
  • Serve as a role model for employees.
  • Communicate effectively by holding weekly and individual meeting with all key club personnel.
  • Provide an inspirational environment that welcomes honest feed back from employees and takes action to ensure a quality, working environment.
Accountabilities:
  • Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth.
  • Oversees expense goals by managing payroll and general and administrative expenses.
  • Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security and physical plant operations.

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