PBX Telephone Operator
3 weeks ago
Nestled in the heart of Vail Valley, Grand Hyatt Vail is a premier ski-in/ski-out resort seeking a skilled PBX Telephone Operator to join our team. As a key member of our front desk team, you will be responsible for answering incoming calls and providing exceptional customer service to our guests.
Key Responsibilities:- Answer incoming calls and respond to guest inquiries in a professional and courteous manner
- Provide accurate and timely information to guests regarding resort amenities, services, and activities
- Work effectively in a fast-paced environment, handling a high volume of calls and maintaining a positive attitude
- Collaborate with other team members to ensure seamless communication and exceptional guest experiences
- Excellent verbal communication skills and a pleasant phone demeanor
- Ability to work a flexible schedule, including weekends and holidays
- Proficient in basic computer skills and able to learn new software quickly
- Customer service experience preferred, but not required
- Enjoy free meals in our colleague cafeteria for every shift worked
- Free parking on-site
- 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
- Discounted & Complimentary hotel room nights
- Medical, Dental, Vision Insurance - (Full-Time colleagues after 30 days)
- Flexible Spending Account (Full-Time colleagues)
- Retirement Savings Plan
- Basic Life Insurance
- PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
- Opportunities to work around the world with Hyatt Hotels and Resorts
- Annual of Season Ski Pass Bonus
At Grand Hyatt Vail, we value our colleagues and strive to create a supportive and inclusive work environment. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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