PBX Telephone Operator

3 weeks ago


Vail, Colorado, United States HYATT Hotels Full time
Job Title: PBX Telephone Operator

Nestled in the heart of Vail Valley, Grand Hyatt Vail is a premier ski-in/ski-out resort seeking a skilled PBX Telephone Operator to join our team. As a key member of our front desk team, you will be responsible for answering incoming calls and providing exceptional customer service to our guests.

Key Responsibilities:
  • Answer incoming calls and respond to guest inquiries in a professional and courteous manner
  • Provide accurate and timely information to guests regarding resort amenities, services, and activities
  • Work effectively in a fast-paced environment, handling a high volume of calls and maintaining a positive attitude
  • Collaborate with other team members to ensure seamless communication and exceptional guest experiences
Requirements:
  • Excellent verbal communication skills and a pleasant phone demeanor
  • Ability to work a flexible schedule, including weekends and holidays
  • Proficient in basic computer skills and able to learn new software quickly
  • Customer service experience preferred, but not required
Why Work at Grand Hyatt Vail?
  • Enjoy free meals in our colleague cafeteria for every shift worked
  • Free parking on-site
  • 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
  • Discounted & Complimentary hotel room nights
  • Medical, Dental, Vision Insurance - (Full-Time colleagues after 30 days)
  • Flexible Spending Account (Full-Time colleagues)
  • Retirement Savings Plan
  • Basic Life Insurance
  • PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
  • Opportunities to work around the world with Hyatt Hotels and Resorts
  • Annual of Season Ski Pass Bonus

At Grand Hyatt Vail, we value our colleagues and strive to create a supportive and inclusive work environment. If you are a team player with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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