Treatment Coordinator
5 days ago
We are a leading oral surgery practice dedicated to delivering exceptional patient care and first-class service to our referring doctors. Our team is passionate about providing a fun, supportive, and compassionate work environment that fosters growth and excellence.
Job SummaryWe are seeking a highly skilled and organized Treatment Coordinator to join our team. The ideal candidate will have a strong background in customer service, medical terminology, and office administration. As a Treatment Coordinator, you will play a critical role in providing exceptional patient care, managing the doctor's schedule, and ensuring seamless communication with patients and referring offices.
Key Responsibilities- Provide Concierge-Level Customer Service: Interact with patients, referring offices, and team members over the phone, in person, or via electronic communication, providing a positive and professional experience.
- Manage Patient Insurance Information: Update and maintain accurate and up-to-date patient insurance information to ensure efficient claims processing.
- Coordinate Doctor's Schedule: Manage the doctor's schedule to ensure efficient use of their time, minimizing delays and maximizing productivity.
- Partner with Clinical Team: Collaborate with the clinical team to ensure excellent patient experience, providing support and guidance as needed.
- Collect Payments and Manage Finances: Collect payments from patients in a professional and effective manner, adhering to company policies and procedures.
- Develop Treatment Plans: Understand doctor treatment recommendations and develop treatment plans from diagnosis, effectively communicating options and associated costs to patients.
- Maintain Confidentiality: Adhere to HIPAA guidelines, maintaining confidentiality of all patient information.
- Perform Other Related Duties: Assist with other tasks and responsibilities as assigned by management.
- High School Diploma or Equivalent: Required.
- One Year of Customer Service Experience: Required.
- Medical or Dental Experience: Preferred.
- Competitive Pay and Bonus Potential: Enjoy a competitive salary and bonus structure, with opportunities for growth and advancement.
- Comprehensive Benefits Package: Receive medical, dental, and vision coverage, as well as employee assistance programs and uniform/scrubs provided.
- Financial Wellness: Participate in a 401(k) plan with company match, health savings account, and basic and supplemental life insurance.
- Time Off and Leave: Enjoy paid vacation, holidays, and disability plans, as well as a supportive work environment that promotes work-life balance.
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