IT Systems Manager

3 weeks ago


Somerset, Wisconsin, United States SMC Ltd Full time

SMC, Ltd. is a globally recognized premium supplier to the medical market with locations throughout the world. People committed to speed, technology, and exceptional performance are the cornerstone of our organization.

We are seeking an IT Systems Manager to oversee and manage systems & solutions, serving as a vital link between IT and business partners to realize objectives.

The ideal candidate has a strong background in IT, people management, ERP systems, and a proven track record of leading successful IT projects.

Key responsibilities include:

  • Identify, coach, and develop talent within the team, provide opportunities for learning, growth and clearly communicate job and performance expectations.
  • Oversee the planning, support, upgrades and maintenance of the ERP system. Tracking, analyzing, resolving issues and/or work with the business and vendor SMEs to determine work around steps.
  • Manage relationships the ERP vendor and service providers, working to optimize and enhance systems.
  • Build relationships with key leaders across the organization to expand understanding of various business functions challenges & opportunities to develop new or modify technology capabilities.
  • Prepare timeline and cost estimates for completing projects, including Cost-Benefit & ROI calculations.
  • Set and manage expectations with business stakeholders, leading medium to high complexity initiatives, developing a timeline, scope, understanding project risks and assigning team members to specific tasks.
  • Facilitate, develop, coordinate, and implement plans to test business and functional processes during system development, user acceptance and quality assurance testing.
  • Works across business teams and functions to define and develop reporting and dashboards to support business analytics and decision making.
  • Monitor and document post-implementation problems, revision requests and facilitate lessons learned.

Bachelor's degree in information technology, Computer Science, or related technical discipline required.

Minimum of 7 years of experience maintaining, enhancing, and modernizing IT systems.

Minimum of 5 years of experience managing people, including performance assessment & career development.

Proven experience and strong understanding of ERP systems and management.

Knowledge of Cloud Computing and SaaS.

Demonstrated experience in team building and collaboration with staff, peers, business leaders and 3rd parties.

Proficient with project management, continuous improvement methodologies and tools.

Typically sits, grasps items and performs keyboarding for frequent operation of a computer.

Occasional exposure to typical machine shop physical hazards.

Travel by air or car frequently.


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