IT Support Specialist

1 week ago


Shepherdsville, Kentucky, United States Merge IT LLC Full time
Job Title: IT Support Engineer

We are seeking a highly skilled IT Support Engineer to join our team at Merge IT LLC. As an IT Support Engineer, you will be responsible for providing technical support and assistance to our clients in a fast-paced and dynamic environment.

Job Summary:

The IT Support Engineer will be responsible for troubleshooting and resolving complex technical issues related to desktop computers, operating systems, and software applications. You will work closely with our clients to understand their technical needs and provide solutions that meet their requirements.

Key Responsibilities:
  • Provide technical support and assistance to clients via phone, email, and in-person
  • Troubleshoot and resolve complex technical issues related to desktop computers, operating systems, and software applications
  • Work closely with clients to understand their technical needs and provide solutions that meet their requirements
  • Collaborate with other IT teams to resolve technical issues and improve overall system performance
  • Document technical issues and resolutions for future reference
  • Stay up-to-date with the latest technology trends and advancements
Requirements:
  • 2+ years of experience in a technical support role
  • Advanced knowledge of Windows desktop operating systems
  • Ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software
  • Intermediate knowledge of the Windows Server Operating System and the ability to perform domain-related administrative tasks
  • Ability to work in a fast-paced and dynamic environment
  • Excellent communication and problem-solving skills
Why Choose Merge IT LLC?

We are a team of talented and ambitious professionals who drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We celebrate diversity and are committed to creating an inclusive environment for all employees.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


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