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IT Support Specialist
2 months ago
Responsibilities:
* Provide complex technical support and planning for end-user touch points of the distributed computer environment
* Perform analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software, and hardware technologies
* Collaborate with the Desktop Services team to select and utilize appropriate tools and techniques for timely service delivery
* Work independently with little to no direct supervision to analyze, design, and implement desktop solutions
* Partner with business units to understand the business impact of support issues
* Responsible for the analysis, design, and implementation of desktop technology life cycle management processes
* Coordinate schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes
Requirements:
* 2+ years of progressive experience in the desktop environment
* Advanced knowledge and understanding of Windows desktop operating systems
* Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software
* Intermediate knowledge of the Windows Server Operating System and the ability to perform domain-related administrative tasks
* Ability to perform troubleshooting and analysis of PC hardware, PC operating systems, and office automation software
* Intermediate knowledge and understanding of LAN environments
* Intermediate knowledge of communication protocols
* Intermediate knowledge of PC-to-Mainframe access
* Intermediate knowledge of LAN-based e-mail systems
* Creativity and advanced problem-solving skills that lead to effective solutions to complex and varied problems
* A demonstrated ability to encourage and model positive cross-team partnerships
* Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software
* Audio Video setup and troubleshooting skills
* Knowledge of printer maintenance
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We would love to connect with you and explore how you can contribute to our team's success.
At Merge IT LLC, we celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Nothing in this job posting guarantees employment.
