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Account Manager

2 months ago

Tulsa, Oklahoma, United States Tradesmen International Full time

Job Summary:

The Account Executive is responsible for obtaining orders or contracts for Tradesmen International's services. This role involves educating contractors about the company's value proposition and building strong relationships with clients to increase the usage of Tradesmen International's services and workforce.

Main Responsibilities:

  • Sales and Business Development:
    • Maintain and exceed sales goals set by the company.
    • Communicate client needs to the operations team.
    • Generate sales leads and prospects for clients.
    • Make direct sales calls and presentations to clients at their place of business.
    • Educate prospects and clients about the relationship between the use of a highly skilled variable workforce and productivity and profitability.
    • Register new clients according to the business plan and educate them about the benefits and terms of doing business with Tradesmen International.
    • Collect monies owed Tradesmen International on a timely basis.
  • Client Relationship Management:
    • Follow up with registered clients to build relationships and create an initial order.
    • Build ongoing relationships with each client's senior management, office personnel, and jobsite superintendents.
    • Conduct follow-up communication with clients after field employee dispatch to ensure client satisfaction and quality control.
    • Deliver periodic employee evaluations to clients.
    • Decide how to deal with client issues and complaints in a proactive and professional manner.
  • Field Employee Management:
    • Prepare field employees for assignments with clients and walk them on to first jobs or new clients.
    • Build field employee relationships by calling working employees at the end of the first day, visiting jobsites at least weekly, and calling available employees to check on their status.
    • Be aware of which field employees are currently assigned to which jobsites and decide how to address field employee issues in a proactive, professional manner.
  • Information Management:
    • Maintain client sales files.
    • Attend required meetings, including one-on-one meetings with the general manager or sales manager, operations meetings, business development meetings, and sales training meetings.
    • Complete a sales activity report in the computer system weekly.
    • Complete and present a daily plan for the following week to the general manager.
    • Respond to any work-related injuries for investigation and report completion.
    • Support the recruitment process by encouraging employee referrals from top field employees.
    • Remain updated on and adhere to all procedures detailed in the field office procedures manual.
    • Participate in field and classroom training activities within specified timeframes.

Requirements:

  • Excellent communication skills.
  • Ability to build strong customer relationships.
  • Ability to build strong relationships with field employees.
  • Self-motivated and goal-oriented.
  • Regular and predictable attendance is an essential function of the job.
  • Familiarity with standard computer systems and CRM systems is helpful.
  • Experience with cold calling, canvassing a territory, and generating new business leads is helpful.
  • Position requires a valid driver's license and reliable transportation.